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For Companies At a Glance
- Tasks: Manage customer relationships and drive retention for a portfolio of clients.
- Company: Join a leading SaaS platform trusted by top global brands.
- Benefits: Competitive salary, remote work, generous holiday, and private healthcare.
- Why this job: Be part of a fast-scaling company where your contributions truly matter.
- Qualifications: Danish speaker with experience in SaaS Customer Success.
- Other info: Enjoy a flexible culture with a focus on personal development.
The predicted salary is between 75000 - 75000 £ per year.
The Company
A market-leading SaaS platform helping global brands simplify risk, compliance, and security awareness. Trusted by some of the biggest names across tech, finance, and government. Acquired in a huge £100M+ deal, fuelling serious investment, product expansion, and international growth. A team spread across the UK, US, and APAC, all working with pace, ambition, and purpose. A company that genuinely looks after its people. Flexibility, trust, and development aren’t perks here, they’re part of the culture. Also a Certified B-Corp! If you want to join a brand that’s scaling fast, backed for success, and still small enough for your work to matter, this is the one.
The Role
As the Customer Success Manager, you’ll manage a portfolio of 80–100 customers (~£1.5M–£2M ARR). This is a retention and adoption role first, working closely with Account Managers who own expansion revenue.
- Own the day-to-day management of your customer base
- Drive ~90% retention across your renewal book
- Keep customers engaged, using the product properly, and seeing value
- Spot risk early and deal with it before it becomes churn
- Work with Account Managers on upsell opportunities (you identify, they close)
- Run a mix of structured touchpoints depending on account value
- Larger accounts: regular QBRs + monthly engagement
- Smaller accounts: quarterly check-ins + EBRs
What You’re Measured On
- Retention (target ~90%)
- Product adoption and usage
- Customer satisfaction
- Contribution to expansion (via AM partnership)
- NRR
What They’re Looking For
- Danish speaker (essential) + UK-based
- Experience in SaaS Customer Success, ideally within compliance, ISO, regulatory-tech (or Cyber)
- Comfortable managing a similar value book
- Commercially aware. You understand how retention and expansion actually work
- Able to handle customer issues without over-escalating everything internally
- Experience with tools like Salesforce, Gong, CRM platforms helpful
- Any exposure to compliance, security, or risk products is a bonus
- AI-aware is a plus, not a requirement
Package
- ~£75,000 base + bonus
- ~Remote-first
- ~25 days holiday + bank holidays (increasing with tenure)
- ~Private healthcare
- ~Pension
- ~L&D budget
- ~Global team and regular socials
Locations
Customer Success Manager (Danish speaker) in Basingstoke, Hampshire employer: Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
Contact Detail:
Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Danish speaker) in Basingstoke, Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Customer Success. Think about how you’d handle customer retention and upselling, and be ready to share your past experiences that showcase your skills.
✨Tip Number 3
Show your passion for the role and the company during interviews. Research their products and culture, and be ready to discuss how you can contribute to their mission of simplifying risk and compliance for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Success Manager (Danish speaker) in Basingstoke, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant skills that show you can drive retention and product adoption. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your Danish language skills will help you connect with our customers. Keep it engaging and personal – we love a good story!
Showcase Relevant Experience: When filling out your application, don’t just list your past jobs. Instead, focus on specific achievements that demonstrate your ability to manage customer relationships and drive retention. Numbers speak volumes, so include any metrics that showcase your success!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Abr Talent L Customer Success Recruitment For Start-Up & Scale-Up Saas Businesses
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like retention rates and customer satisfaction scores. Be ready to discuss how you've driven these metrics in your previous roles, especially in SaaS environments. This shows you understand the importance of these figures in a Customer Success Manager role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled customer issues effectively without escalating them unnecessarily. Think of specific situations where you identified risks early and took proactive steps to prevent churn. This will demonstrate your ability to manage customer relationships and maintain satisfaction.
✨Engage with the Product
Make sure you have a solid understanding of the company's product and its value proposition. If possible, use the product yourself before the interview. Being able to speak about your experience and how customers can derive value from it will set you apart as a candidate who truly understands the role.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. These might involve handling a difficult customer or discussing upsell opportunities. Practise these scenarios beforehand so you can showcase your communication skills and ability to think on your feet.