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- Tasks: Lead a dynamic digital services team and enhance IT service delivery.
- Company: Join an inclusive, innovative organisation that values collaboration and excellence.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity for career advancement in a forward-thinking environment.
- Why this job: Shape the future of digital services while fostering team growth and innovation.
- Qualifications: Experience in IT service environments and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Purpose of the Role
As the Digital Services Team Lead, you'll play a key role in shaping a supportive and high‑performing digital workplace. You'll guide a talented team, encourage a culture of collaboration and ensure that digital services are delivered smoothly and responsively across the organisation. This is a hands‑on leadership opportunity where you'll help shape the future of IT service delivery, promote continuous learning and improvements. You'll be part of an inclusive, forward‑thinking environment that values innovation, shared ownership and excellence.
What You'll Be Doing
- You will guide and support a high-performing digital services team, embedding company values into everyday practices.
- Facilitate daily meetings to tackle major incidents, aged tickets, and potential breaches – focusing on delivering great customer service.
- Manage support rotas to ensure coverage for critical issues, both in and out of hours.
- Take ownership and evolve Change, Incident Management and other key IT service management processes.
- Collaborate with internal teams and external partners to remove blockers and improve service delivery.
- Share monthly service insights and dashboards with senior stakeholders to keep communication open and transparent.
- Promote automation and process improvement across the service function.
- Maintain and develop a skills matrix and nurture team growth through coaching, mentoring and development opportunities.
- Ensure all service interactions are handled with professionalism, empathy and respect.
- Contribute to digital transformation initiatives and help cultivate a proactive, people-focused service culture.
What You're Bringing
- Demonstrated ability to guide and support teams within IT service environments.
- Strong communication, analytical, and problem-solving skills.
- Experience with ITIL frameworks (ITIL 4 Foundation desirable).
- A proactive, solutions‑driven mindset with a focus on customer satisfaction.
- Proven ability to influence positive change and support long-term improvement.
- Collaborative approach with a passion for team development.
- Degree in an IT-related discipline (desirable).
- Willingness to travel to other business and supplier locations when required.
Digital Services Team Lead in Birmingham employer: ABP UK
Contact Detail:
ABP UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Team Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. We want to see how you fit into our team, so show us your understanding of our mission and how you can contribute!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Digital Services Team Lead. Keep it concise and engaging – we love enthusiasm!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in our minds and shows your genuine interest in the position. Plus, it’s just good manners!
We think you need these skills to ace Digital Services Team Lead in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in guiding and supporting teams. We want to see how you've fostered collaboration and driven positive change in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to IT service management and customer satisfaction. We appreciate a well-structured application!
Demonstrate Your Problem-Solving Abilities: Share specific examples of how you've tackled challenges in IT service environments. We love seeing a proactive mindset, so don’t hold back on showcasing your analytical skills and solutions-driven approach.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at ABP UK
✨Know Your Digital Services Inside Out
Before the interview, make sure you understand the key aspects of digital services and IT service management. Familiarise yourself with ITIL frameworks, especially if you have experience with ITIL 4. This will help you speak confidently about how you can guide and support a high-performing team.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you foster collaboration within a team. Think of specific examples where you've successfully managed a team or facilitated daily meetings to tackle issues. Highlight your ability to promote a culture of continuous learning and improvement.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your analytical and problem-solving abilities. Prepare to share instances where you've influenced positive change or resolved critical incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate with Empathy and Professionalism
Since the role emphasises customer service, be ready to discuss how you handle service interactions with empathy and respect. Share examples of how you've maintained professionalism in challenging situations and how you ensure open communication with stakeholders.