At a Glance
- Tasks: Deliver amazing customer service and build rapport with customers in a supportive team.
- Company: Join Olleco, a leader in recycling and renewable energy making a real difference.
- Benefits: Competitive salary, enhanced family leave, wellbeing support, and career development opportunities.
- Other info: Dynamic office environment with strong internal promotion rates and inclusive culture.
- Why this job: Be part of a team that puts customers first while tackling climate change.
- Qualifications: Experience in customer service or sales, good communication skills, and GCSEs in English and Maths.
The predicted salary is between 27497 - 27497 £ per year.
- Customer Service Advisor - 12 Month Fixed Term Contract
- Full-time
- Compensation: up to GBP 27,497.64 - yearly
- Customer Service Advisor
- 12 month fixed term contract
- Liverpool - Office based position
£27,497.64 basic per annum - Benefits include Pension, Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team.
As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
The role includes
- You’ll be delivering amazing customer service by building rapport with our customers.
- There will be opportunities to grow the business and earn commission through the acquisition of new customers.
- We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways.
- You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers.
What we are looking for
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential.
- Previous experience of working on computer and phone systems.
- The ability to follow and understand a set process.
- Good written and verbal communication skills.
- Ability to work in a busy office environment.
- GCSEs in English and Maths at grade C /4 or equivalent.
What do we offer?
- We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
- Family leave – enhanced maternity and paternity pay.
- Wellbeing support – free access to our Employee Assistance Programme.
- Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
- Colleague networks – a range of forums and schemes that support social events and the local community.
- Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!
Olleco is an Equal Opportunities Employer.
We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities.
We believe that diverse voices and perspectives are essential for our growth.
By empowering diverse teams to excel, innovate, and be heard, we all achieve more.
We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
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Customer Service Advisor - 12 Month Fixed Term Contract employer: ABP FOODS UNLIMITED COMPANY
Olleco in Wales is an excellent employer committed to sustainability and teamwork, providing a supportive work environment where safety is paramount. With a focus on employee development, we offer coaching and growth opportunities that empower our staff to advance their careers while making a positive impact on the planet.
Contact Details:
ABP FOODS UNLIMITED COMPANY Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed Term Contract
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABP FOODS UNLIMITED COMPANY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABP FOODS UNLIMITED COMPANY before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed Term Contract
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABP FOODS UNLIMITED COMPANY:Your cover letter is your chance to shine! Tell us why you want to work at ABP FOODS UNLIMITED COMPANY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABP FOODS UNLIMITED COMPANY!
How to prepare for a job interview at ABP FOODS UNLIMITED COMPANY
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
