At a Glance
- Tasks: Deliver amazing customer service and build rapport with customers over the phone.
- Company: Join Olleco, a leader in recycling and renewable energy, making a real impact.
- Benefits: Enjoy a competitive salary, 30 days holiday, and great wellbeing support.
- Other info: Opportunities for career development and a supportive, inclusive work environment.
- Why this job: Be part of a friendly team and help combat climate change while growing your career.
- Qualifications: Previous customer service experience is a plus, but not essential; good communication skills required.
The predicted salary is between 26550 - 32450 £ per year.
Compensation: up to GBP 28,953.6 - yearly
Company Description: £28,953.60 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 30 Days’ Holiday inc BH (rising with service).
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do. Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
Job Description: This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues. You’ll be delivering amazing customer service by building rapport with our customers, taking time to grow the business and earn commission through the acquisition of new customers. We look to proactively manage our customers' accounts, identifying and resolving any potential issues in creative and responsive ways.
Qualifications:
- Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
- Previous experience of working on computer and phone systems
- The ability to follow and understand a set process
- Good written and verbal communication skills
- Ability to work in a busy office environment
- GCSEs in English and Maths at grade C /4 or equivalent
Additional Information:
What do we offer? Working Hours, Monday - Friday 08:30am - 17:00pm. We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally? Family leave – enhanced maternity and paternity pay. Wellbeing support – free access to our Employee Assistance Programme. Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance. Colleague networks – a range of forums and schemes that support social events and the local community. Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest! And Much More!
Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.
Customer Service Advisor in Slough employer: ABP Food Group & Affiliates
Olleco is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to sustainability and innovation, our Liverpool Depot offers a supportive work culture where you can thrive in your role as an Eco Class 2 Driver. We provide comprehensive training, modern technology, and opportunities for career advancement, making it a rewarding place to build your future while contributing to a greener planet.
Contact Details:
ABP Food Group & Affiliates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABP Food Group & Affiliates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABP Food Group & Affiliates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABP Food Group & Affiliates:Your cover letter is your chance to shine! Tell us why you want to work at ABP Food Group & Affiliates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABP Food Group & Affiliates!
How to prepare for a job interview at ABP Food Group & Affiliates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
