At a Glance
- Tasks: Handle inbound and outbound calls while providing top-notch customer service.
- Company: Join Olleco, a friendly and collaborative team dedicated to excellent service.
- Benefits: Enjoy 30 days’ holiday, pension, medical cash plan, and life assurance.
- Other info: Part-time role with a fixed term contract, perfect for students!
- Why this job: Gain valuable experience in customer service with opportunities for growth.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Olleco is seeking a part-time Customer Service Advisor on a 12-month fixed term contract in the UK.
The role involves handling inbound and outbound calls and delivering excellent customer service within a friendly, collaborative team.
Working hours are Wednesday and Thursday 08:30–17:00.
Benefits include pension, BUPA Medical Cash Plan, life assurance, and 30 days’ holiday; opportunities for development and progression are available.
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In-Office Customer Service Advisor - 12-Month Contract employer: ABP Food Group & Affiliates
Olleco is an excellent employer that prioritises the wellbeing and development of its employees. With a supportive work culture, modern vehicles, and comprehensive training programs, drivers can thrive in their roles while enjoying benefits such as health and wellbeing initiatives. Located at our South West Depot, this position offers a rewarding opportunity to contribute to sustainable practices in a friendly and professional environment.
Contact Details:
ABP Food Group & Affiliates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land In-Office Customer Service Advisor - 12-Month Contract
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ABP Food Group & Affiliates and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ABP Food Group & Affiliates and let us see your personality shine through!
We think you need these skills to ace In-Office Customer Service Advisor - 12-Month Contract
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ABP Food Group & Affiliates.
Get Familiar with Our Brand:Before applying, take some time to learn about ABP Food Group & Affiliates and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ABP Food Group & Affiliates
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ABP Food Group & Affiliates.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ABP Food Group & Affiliates will surely appreciate.
