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- Tasks: Manage and support higher-education customers, ensuring their success with our learning tools.
- Company: Join Genio, a fast-growing SaaS company transforming education for 1 million students by 2030.
- Benefits: Enjoy a competitive salary, generous leave, flexible hours, and a supportive work environment.
- Why this job: Make a real impact in education while developing your skills in a dynamic team.
- Qualifications: Two years in a customer-facing role, strong organisational skills, and a creative problem-solver.
- Other info: Hybrid working options available, with a vibrant office in Leeds and a sociable team culture.
The predicted salary is between 24000 - 30000 £ per year.
Hi, we’re Genio. We create beautifully simple learning tools that boost knowledge, skills, and confidence. We’re a SaaS scale-up and one of the fastest-growing tech companies in the North. We have 100 people across the UK with our HQ in Leeds. Our award-winning software is used by 100,000+ students at over 800 universities & colleges worldwide. We’re growing to support 1 million students to become better learners by 2030.
The role of Customer Success Executive involves managing and supporting a portfolio of 100-250 higher-education institution customers, guiding them through the full customer lifecycle. You will focus on driving value, ensuring successful onboarding, building advocacy, and securing long-term retention and growth. You will balance direct relationship management with scalable engagement strategies to ensure every customer achieves their desired outcomes with Genio.
What you’ll be doing:
- Portfolio Management: Manage 100-250 higher-education customers using rigorous prioritisation to balance proactive outreach with reactive support.
- Value Delivery: Drive advocacy through a hybrid approach combining personal relationships with scalable methods such as webinars and automations.
- Creative Problem Solving: Work creatively to overcome roadblocks, collaborating with internal teams to find solutions that align with customer goals.
- Retention & Growth: Secure renewals by demonstrating ROI and identifying expansion opportunities to introduce customers to new tools and wider usage.
- Internal Collaboration: Champion the Voice of the Customer internally, influencing Sales, Product, and Engineering to keep our customers’ needs at the forefront.
About you:
- Two years of experience in a customer-facing role, ideally within a B2B environment.
- Exceptional organisational skills with the ability to prioritise tasks across a large volume of accounts.
- Strong ability to deliver value in-person and through written digital channels (email campaigns).
- A creative thinker who enjoys overcoming challenges and finding non-standard solutions to help customers succeed.
- A can-do attitude with a drive to bring fresh ideas and a passion for customer success.
- A team player who works well with others and can effectively influence colleagues in different departments.
- Comfortable working in a fast-paced environment and adapting to changing needs of a growing customer base.
Bonus / Nice to have:
- Experience working with or within the Higher Education sector.
- Familiarity with CRM tools (e.g., HubSpot) and Google Workspace.
Salary and benefits:
- £28,000 – £30,000, dependent on experience (OTE up to £41,000 with uncapped earning potential).
- 33 days annual leave (inclusive of bank holidays).
- 3 gifted days off at Christmas.
- Generous individual learning and training allowance.
- Truly flexible hours to suit when you work best.
- Full home-working set-up and beautiful collaborative office space.
- Free Leeds City Centre office parking.
- Nomad working policy with family travel insurance.
- Enhanced 26 weeks maternity and 4 weeks paternity (fully paid).
- Health cash plan (from glasses to massages).
- 6% employer pension contribution.
Location: We have a beautiful office space in Leeds and enjoy collaborating in person. Our preference for this role is hybrid working. We may support remote working within the UK if you live more than 50 miles from the office.
What to expect next: We’ll review your application and respond within one week. If we invite you to interview, here’s an overview of the process: Screening interview with someone in our Recruitment team (30 minutes). First-stage interview with Sam and another Genio colleague (1 hour). Final-stage interview including a 1-hour culture and values interview plus a 30-minute task. You’ll meet with Sam and one of the Executive Team.
Our Commitment to Equality: We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, trade union membership, and caring responsibilities.
Customer Success Executive in Leeds employer: About You
Contact Detail:
About You Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research Genio's products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Customer Success Executive. Be ready to share specific examples of how you've driven customer success in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Success Executive in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can bring fresh ideas and a can-do attitude to the role!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles, especially in B2B environments. We love seeing how your skills align with what we do at Genio!
Be Creative and Problem-Solving: Don’t just list your skills; show us how you’ve used them to overcome challenges in the past. We’re looking for creative thinkers who can find non-standard solutions for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at About You
✨Know Your Customers
Before the interview, research Genio's customer base and their needs. Understanding the higher education sector and how Genio's tools benefit students will show your genuine interest and help you connect with the team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've creatively solved problems in previous roles. Highlight situations where you overcame challenges to deliver value to customers, as this aligns perfectly with the role's focus on creative problem-solving.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple accounts effectively. Share specific strategies or tools you use to prioritise tasks and ensure that every customer receives the attention they need, which is crucial for a Customer Success Executive.
✨Emphasise Team Collaboration
Genio values teamwork, so be prepared to talk about how you've worked with different departments in the past. Share examples of how you’ve influenced colleagues to meet customer needs, showcasing your ability to champion the Voice of the Customer.
