Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with software issues and provide technical support for Lantek systems.
- Company: Join Lantek, a global leader in software solutions for the manufacturing industry.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to travel and work in a collaborative, innovative environment.
- Why this job: Be part of a dynamic team driving digital transformation in the manufacturing sector.
- Qualifications: Technical background in IT or Computer Engineering; experience with software in industrial settings.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT US
Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory. Lantek has 40 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ is located. Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.
ABOUT THE ROLE
As part of the Operations team, this Customer Engineer role will be responsible for providing assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.
Duties & Responsibilities
- Technical Consulting & Support: Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek System Software Suite, Database servers & Integrations with external systems (ERP, MRP, accounting, etc.).
- Collaboration & Communication: Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
- Customisation & Development: Research, specify, develop, and maintain small product customisations and associated updates. Define and document solution requirements and customisations in alignment with customer needs.
- Project Support: Deliver support and implementation for small to medium-sized customer projects. Contribute to the implementation phases of larger customer projects as part of a wider team.
- Customer Interaction: Create detailed specifications based on customer requirements. Provide training and ongoing support to customers throughout the solution lifecycle.
WHAT SHOULD YOU BRING ALONG?
- Native English Speaker. Knowledge of Spanish, German, French, or other languages is a plus.
- Good interpersonal skills.
- Ability to understand and evaluate customer expectations.
- Customer-oriented approach.
- Goal-oriented work within the framework of project implementation.
- Willingness to travel.
REQUIREMENTS
- Technical background, preferably Computer Engineering or IT field.
- Experience in technical projects involving software in an industrial environment.
- Knowledge of Lantek systems would be desirable.
- Experience working with ERP systems and a solid understanding of the associated business processes.
- Strong proficiency in Microsoft environments, including Windows, IIS, SQL Server, and the Office/Office 365 suite; Azure knowledge is advantageous.
- Experience in programming (e.g., C++, C#, HTML, XML) is highly desirable.
- Familiarity with reporting tools such as Crystal Reports or Stimulsoft.
- Knowledge of manufacturing processes within the sheet metal working industry is beneficial.
Customer Engineer in Malvern employer: ABOUT US Lantek
Contact Detail:
ABOUT US Lantek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer in Malvern
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lantek on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be troubleshooting software issues, make sure you can confidently discuss your experience with ERP systems and any programming languages you've used.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped customers in the past. Lantek values a customer-oriented approach, so highlight your ability to understand and meet their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Lantek team.
We think you need these skills to ace Customer Engineer in Malvern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engineer role. Highlight your technical skills and experience with software systems, especially if you've worked in an industrial environment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background aligns with our mission at Lantek. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any experience with ERP systems, programming languages, or Microsoft environments. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at ABOUT US Lantek
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around software systems and ERP integrations. Be ready to discuss your experience with Microsoft environments and any programming languages you've used. This will show that you're not just familiar with the tools but can also troubleshoot and provide support effectively.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, prepare examples of how you've successfully assisted customers in the past. Think about times when you diagnosed issues or provided training. Highlight your interpersonal skills and how you maintain positive relationships with clients.
✨Be Ready to Collaborate
Lantek values teamwork, so be prepared to discuss how you've worked with others to solve problems. Share specific instances where collaboration led to successful project outcomes. This will demonstrate that you can work well within a team and contribute to larger projects.
✨Understand the Industry
Familiarise yourself with the sheet metal working industry and Lantek's role in it. Knowing about their products and how they help companies achieve Industry 4.0 goals will give you an edge. It shows that you're genuinely interested in the company and its mission.