At a Glance
- Tasks: Bridge business needs and tech teams, analyse processes, and create user stories in ServiceNow.
- Company: Join Infotel Group, a dynamic player in the UK tech scene.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on Agile methodologies.
- Why this job: Make a real impact by optimising IT workflows and enhancing user experiences.
- Qualifications: Experience in business analysis and familiarity with ITIL/ITSM practices.
The predicted salary is between 63000 - 77000 £ per year.
About Infotel Group in the UK seeks a Service Now Business Analyst to bridge business stakeholders and delivery teams.
You will analyse processes, refine functional requirements, and translate them into Service Now user stories and configurations across ITSM, CSM, or HRSD.
You will facilitate workshops, maintain the sprint backlog, design UAT, create reports, and drive adoption while applying ITIL/ITSM and Agile practices.
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ServiceNow BA: Flexible ITSM/CSM Workflows in Glasgow employer: About Infotel Group
Infotel UK is an exceptional employer that fosters a culture of respect, transparency, and equality, making it an ideal workplace for IT Quality Engineers. With flexible work hours, hybrid remote options, and a commitment to employee growth through training and career progression, team members thrive in a supportive environment. The company also promotes strong team relationships through social events, ensuring a collaborative and enjoyable work atmosphere in the heart of the manufacturing sector.
