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- Tasks: Assist customers with loan applications and provide personalised support.
- Company: Leading FinTech company in Milton Keynes with a focus on innovation.
- Benefits: Equity, paid sabbatical, free gym membership, and hybrid work model.
- Why this job: Join a dynamic team and make a difference in financial services.
- Qualifications: 2 years of customer service experience in financial services required.
- Other info: Enjoy a flexible work environment with opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
A leading FinTech company in Milton Keynes seeks a Customer Service Specialist to assist with the loan application process and offer personalized support.
Candidates must have at least 2 years of experience in customer service within financial services, demonstrating exceptional communication skills and the ability to manage complex queries.
This role offers a hybrid working model, with 3 days in the office and 2 from home, and provides various employee benefits including equity, paid sabbatical, and free gym membership.
FinTech Customer Service Specialist | Equity & Hybrid Work in Milton Keynes employer: Abound
Contact Detail:
Abound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FinTech Customer Service Specialist | Equity & Hybrid Work in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the FinTech company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show off our problem-solving skills and how we handle complex queries, just like in the job description.
✨Tip Number 3
Don’t forget to highlight your communication skills! In our conversations and interviews, let’s make sure we demonstrate how we can connect with customers and provide personalised support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to match the specific needs of the role.
We think you need these skills to ace FinTech Customer Service Specialist | Equity & Hybrid Work in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within financial services. We want to see how your skills align with the role of a Customer Service Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about FinTech and how your background makes you the perfect fit for our team. We love seeing personality, so let your enthusiasm come through!
Showcase Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Abound
✨Know Your FinTech Stuff
Make sure you brush up on the latest trends in the FinTech industry. Understand how loan applications work and be ready to discuss any recent developments in financial services. This shows that you're not just a customer service pro, but also genuinely interested in the field.
✨Showcase Your Communication Skills
Since this role requires exceptional communication skills, prepare examples from your past experience where you successfully managed complex queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to communicate clearly and effectively.
✨Embrace the Hybrid Model
Familiarise yourself with the hybrid working model and be ready to discuss how you can thrive in both office and remote settings. Share any previous experiences you have with remote work and how you stay productive and connected with your team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Customer Service team. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.