Operations Product Manager in London

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

About the Role:

You will spot inefficiency of our operational processes across customer service and collections, build the case for automating it, and then actually make it happen. You will bridge business needs with engineering execution, turning messy real-world problems into clean, impactful solutions. This is a high-impact role for someone early in their career who is exceptionally curious and operates with real autonomy. You will be based in London, and also need to spend some time in our operational centre in Milton Keynes.

What you'll be doing:

• Identify high-impact automation opportunities across customer service and collections, working directly with business leads to map the inefficiencies that matter most.
• Build the business case. Quantify impact, prioritise ruthlessly, and turn messy operational problems into clear engineering requirements.
• Get hands-on and co-build the solution: from prompt engineering for AI agents to designing test cases and success criteria (think: accuracy of an AI email classifier or automated customer contact flows).
• Lead cross-functionally without authority: aligning customer service, collections, product, and engineering around a shared outcome. Navigate the competing priorities; bring people with you.
• Present clearly to C-suite and beyond: on progress, outcomes, and how AI is making Abound faster, fairer, and sharper.

Who you are:

• 3–5 years of experience across some mix of the below. You don't need all of it you just need the drive to connect the dots: project management, lending operations, customer service, loan collections, AI Agents, python.
• Example of a good fit: a management consulting engagement manager who has delivered technology projects and is ready to go deeper and get more hands-on in custom ops.
• Ruthlessly organised and driven to get things done at pace by connecting the dots.
• Good communication skills, able to clearly articulate the problem statement, tasks, dependencies and objectives.
• Genuinely curious about how lending works, and willing to get hands dirty and get things done.

What we offer:

• Everyone owns a piece of the company - equity.
• Hybrid with 3 days a week in the office (1-2 days a week in Milton Keynes office).
• 25 days' holiday a year, plus 8 bank holidays.
• 2 paid volunteering days per year.
• One month paid sabbatical after 4 years.
• Employee loan.
• Free gym membership.
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering.