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- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join Abound, a mission-driven fintech making loans accessible to everyone.
- Benefits: Gain hands-on experience with modern tech and career progression opportunities.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: No prior experience needed, just a passion for technology and problem-solving.
- Other info: Work with cutting-edge Microsoft technologies and grow into senior roles.
The predicted salary is between 24000 - 36000 £ per year.
About Abound
We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we have built state-of-the-art technology that allows us to look beyond traditional credit scores and offer fairer credit to people ignored by traditional lenders.
We have two parts of our business. On the consumer side, we have Abound. Abound has proven that our approach works at scale, with over £800 million lent to-date. While other lenders only look at your credit score, we use Open Banking to look at the full picture – what you earn, how you spend, and what’s left at the end.
On the B2B side, we have Render. Render is our award-winning software-as-a-service platform that allows Abound to make better, less risky lending decisions. And less risky decisions mean we can offer customers better rates than they can usually find elsewhere. We’re taking Render global so that more companies, from high-street banks to other fintechs, can offer affordable credit to their customers.
About the Role
We are seeking a motivated and detail-oriented Junior IT Support Engineer to join our technology team. This is an entry-level role, ideal for someone looking to build their career in IT within a Microsoft-based environment. You’ll provide first-line support to colleagues, ensuring smooth operation of our systems and helping resolve technical issues quickly and effectively.
This role offers exposure to modern Microsoft enterprise technologies, hands‑on problem solving, and the opportunity to progress into senior IT engineering or specialist roles.
What you’ll be doing:
- First‑line support for hardware, software, and network issues across the business.
- Manage and respond to tickets via the IT helpdesk system within agreed SLAs.
- Deploy, configure, and maintain Windows 11 laptops and support BYOD Apple/Android devices.
Junior IT Support Engineer in London employer: Abound
Contact Detail:
Abound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with fellow IT enthusiasts. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your technical abilities. This not only boosts your CV but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Abound.
We think you need these skills to ace Junior IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Engineer role. Highlight any relevant IT support experience, even if it's from personal projects or internships, to show us you're ready to jump in!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can contribute to our mission at Abound. Keep it concise but engaging – we want to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. Whether it was fixing a friend's computer or troubleshooting software, we love to see your problem-solving mindset in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at Abound!
How to prepare for a job interview at Abound
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows 11. Be ready to discuss common hardware and software issues you might encounter in a support role. This shows that you're not just interested in the job but also prepared to tackle the challenges that come with it.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've solved technical problems in the past, whether in a previous job, during your studies, or even in personal projects. Highlighting your hands-on experience will demonstrate your ability to think on your feet and resolve issues efficiently.
✨Familiarise Yourself with Helpdesk Systems
Since you'll be managing tickets via an IT helpdesk system, it’s a good idea to familiarise yourself with common ticketing systems like Jira or ServiceNow. Even if you haven't used them before, showing that you understand their purpose and functionality can give you an edge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you’ll be handling, or opportunities for growth within the company. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
