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For Companies At a Glance
- Tasks: Support and manage Microsoft Intune and device compliance across various platforms.
- Company: Join a fast-growing fintech redefining consumer lending in the UK.
- Benefits: Equity ownership, hybrid work, 25 days holiday, and wellness budget.
- Why this job: Be part of an innovative team making finance accessible to everyone.
- Qualifications: Experience with Microsoft Intune and a passion for tech support.
- Other info: Opportunity for career growth and a month-long sabbatical after four years.
The predicted salary is between 36000 - 60000 £ per year.
About Abound
We are redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. We have issued over £1.3bn in loans directly to customers while delivering market-leading credit performance. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors, we are recognised as one of Europe’s fastest-growing fintechs. Now, we are expanding into new markets and product lines - and we are looking for ambitious people who want to learn fast, take ownership, and grow with us.
About the Role
We are seeking a technically capable IT Support Analyst to join our Microsoft cloud-first environment. This role sits between traditional helpdesk support and systems administration, with a strong focus on endpoint management, identity administration, and Microsoft 365 support. You will work closely with the IT Manager to support and maintain Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate should have a proven track record of modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-conscious business.
Key Responsibilities
- Support and administer Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrolment and compliance enforcement.
- Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.
- Support Windows Autopilot provisioning and endpoint lifecycle processes.
- Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC.
- Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls.
- Assist with Privileged Identity Management (PIM) role assignments and access reviews.
- Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues.
- Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models.
- Maintain accurate asset records, user records, and system documentation.
- Contribute to ongoing improvements in device management and access controls.
Essential Skills & Experience
- Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android).
- Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access.
- Solid understanding of device compliance and MDM principles in a BYOD environment.
- Strong Windows 11 troubleshooting skills and working knowledge of macOS.
- Experience supporting iOS and Android device enrolment and policy enforcement.
- Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts).
- Experience implementing MFA and access control policies.
- Ability to troubleshoot identity, device, and Microsoft 365-related issues independently.
- Strong communication skills and a structured, methodical approach to support.
Desirable Skills
- PowerShell scripting for automation or reporting.
- Experience in a fintech or regulated environment.
- Experience with UniFi networking stack.
- Familiarity with Microsoft Defender.
Qualifications
- College/University qualification in IT, Computer Science, or related field (preferred but not essential).
- Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900).
What we offer
- Everyone owns a piece of the company - equity.
- Hybrid with 3 days a week in the office.
- 25 days' holiday a year, plus 8 bank holidays.
- 2 paid volunteering days per year.
- One month paid sabbatical after 4 years.
- Employee loan.
- Free gym membership.
- Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering.
IT Support Engineer in London employer: Abound
Contact Detail:
Abound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft Intune and Entra ID, as these are key for the IT Support Engineer role. We want to see you confidently troubleshoot issues across different devices.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common technical questions. We love candidates who can demonstrate their problem-solving skills, so think of examples where you've tackled tricky tech issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Abound.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Intune, device management, and any relevant troubleshooting skills. We want to see how your background fits with what we're doing at Abound!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Abound and how your skills align with our mission. We love seeing passion and personality, so let that come through!
Show Off Your Technical Skills: In your application, don't shy away from showcasing your technical skills. Mention specific tools and technologies you've worked with, especially around Microsoft 365 and device compliance. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Abound!
How to prepare for a job interview at Abound
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Intune, Entra ID, and the various operating systems you'll be working with. Be ready to discuss your hands-on experience and any troubleshooting you've done in a production environment.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot device compliance or manage user access – these stories will demonstrate your capability and structured approach.
✨Understand the Company’s Mission
Familiarise yourself with Abound's approach to consumer lending and their use of AI and Open Banking data. Showing that you understand their business model and values can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about ongoing improvements in device management or how they handle security in a cloud-first environment. This shows your genuine interest and eagerness to contribute.