At a Glance
- Tasks: Support and manage Microsoft Intune, troubleshoot devices, and improve IT processes.
- Company: Join a fast-growing fintech redefining consumer lending with innovative technology.
- Benefits: Equity ownership, hybrid work, 25 days holiday, and wellness budget.
- Other info: Great growth opportunities and a supportive team culture.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on modern workplace technologies.
- Qualifications: Hands-on experience with Microsoft Intune and a passion for IT support.
The predicted salary is between 30000 - 40000 € per year.
About Abound
We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.
About the Role
We are looking for a capable and ambitious IT Support Analyst to join our growing technology team in a Microsoft cloud-first environment. This is a junior-to-mid level role suited to someone who has a strong interest in IT support foundations and wants to develop deeper skills in modern workplace technologies, endpoint management, identity administration, and Microsoft 365. You do not need to be an expert in every area from day one. We are looking for someone with the right technical aptitude, attitude, and problem-solving approach. You may already have hands-on experience with tools such as Microsoft Intune, Entra ID, Microsoft 365, macOS support, JAMF, UniFi, or Teams Rooms, or you may have supported some of these technologies and want to grow into broader ownership over time. You will work closely with the IT Manager and gain exposure to a modern stack including Microsoft Intune, Entra ID, Microsoft 365, Logitech meeting room technology, and UniFi networking. The role will involve day-to-day support, but also structured involvement in device management, access controls, compliance, documentation, and IT improvement projects. This is a great opportunity for someone early in their IT career who wants to move beyond basic helpdesk support and develop into a strong modern workplace, endpoint, or IT operations specialist.
What you'll be doing:
- Support and administer Microsoft Intune across Windows 11, iOS, and Android devices, including BYOD enrolment and compliance enforcement.
- Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.
- Support Windows Autopilot provisioning and endpoint lifecycle processes.
- Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC.
- Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls.
- Assist with Privileged Identity Management (PIM) role assignments and access reviews.
- Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues.
- Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models.
- Maintain accurate asset records, user records, and system documentation.
- Contribute to ongoing improvements in device management and access controls.
Who you are:
- Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android).
- Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access.
- Solid understanding of device compliance and MDM principles in a BYOD environment.
- Strong Windows 11 troubleshooting skills and working knowledge of macOS.
- Experience supporting iOS and Android device enrolment and policy enforcement.
- Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts).
- Experience implementing MFA and access control policies.
- Ability to troubleshoot identity, device, and Microsoft 365-related issues independently.
- Strong communication skills and a structured, methodical approach to support.
- PowerShell scripting for automation or reporting.
- Experience in a fintech or regulated environment.
- Experience with UniFi networking stack.
- Familiarity with macOS.
- College/University qualification in IT, Computer Science, or related field (preferred but not essential).
- Relevant certifications desirable (e.g. CompTIA A+, Microsoft Certified Fundamentals, MD-100, AZ-900).
What we offer:
Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
IT Support Analyst in London employer: Abound
At Abound, we pride ourselves on being an exceptional employer that fosters a culture of growth and innovation. As an IT Support Analyst in our dynamic technology team, you'll benefit from a hybrid work model, generous holiday allowance, and unique perks like equity ownership and a paid sabbatical after four years. We are committed to your professional development, providing opportunities to enhance your skills in a supportive environment while working with cutting-edge technologies in the thriving fintech sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Abound. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Microsoft Intune or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Share examples of how you've tackled IT challenges before.
✨Tip Number 3
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you solved problems with Windows 11, macOS, or mobile devices. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Abound.
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us know why you're excited about the IT Support Analyst role. Share your enthusiasm for technology and how you want to grow in this field. We love seeing candidates who are genuinely interested in what we do!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. Use keywords from the listing, like Microsoft Intune or troubleshooting, to show us you’re a great fit for the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Abound
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Intune, Entra ID, and the other technologies mentioned in the job description. Be ready to discuss your hands-on experience and how you've used these tools in past roles or projects.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot problems with Windows 11, macOS, or mobile devices. Highlight your structured approach to resolving these challenges.
✨Understand the Company’s Mission
Familiarise yourself with Abound's mission to redefine consumer lending using AI and Open Banking data. Being able to articulate how your role as an IT Support Analyst contributes to this mission will show your enthusiasm and alignment with their goals.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about their technology stack, team dynamics, or future projects. It shows you're genuinely interested in the role and eager to learn more about how you can contribute.
