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- Tasks: Lead a team in managing collections and recoveries while balancing risk and customer outcomes.
- Company: A leading fintech company in Milton Keynes with a focus on innovation.
- Benefits: Hybrid work model, competitive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and exciting challenges.
- Why this job: Join a fast-paced environment and make a real impact in the fintech industry.
- Qualifications: Proven leadership experience, strong communication skills, and knowledge of financial regulations.
The predicted salary is between 40000 - 50000 £ per year.
A leading fintech company in Milton Keynes is looking for an experienced Customer Care Team Lead to manage a team of 8-12 specialists in collections and recoveries. The role involves leading complex cases while balancing risk and customer outcomes, and is suited for those who thrive in a fast-paced environment.
Candidates should have:
- Proven team leadership experience
- Strong communications skills
- A solid understanding of financial regulations
This role offers a hybrid work model and competitive benefits.
Collections Team Lead – Fintech Scale & Impact (Hybrid) employer: Abound
Contact Detail:
Abound Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Lead – Fintech Scale & Impact (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and customer care. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview! Share specific examples of how you've successfully managed teams and handled complex cases. This will demonstrate your ability to thrive in a fast-paced environment, just like the one they’re offering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collections Team Lead – Fintech Scale & Impact (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Collections Team Lead role. Highlight your leadership experience and any relevant achievements in customer care or collections.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and managed complex cases, and don’t forget to mention your understanding of financial regulations.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Abound
✨Know Your Stuff
Make sure you brush up on financial regulations and the collections process. Being able to discuss these topics confidently will show that you’re not just a leader, but also someone who understands the intricacies of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to achieve great results. This will demonstrate your capability to manage a team of 8-12 specialists effectively.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing complex cases and balancing risk with customer outcomes.
✨Embrace the Hybrid Model
Since this role offers a hybrid work model, be ready to discuss how you can manage a team both remotely and in-person. Share your strategies for maintaining team cohesion and productivity in a fast-paced environment, as this will highlight your adaptability.