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- Tasks: Lead a vibrant reception team and create unforgettable guest experiences.
- Company: Stylish boutique hotel in the heart of Canterbury with a warm, family-like culture.
- Benefits: Competitive pay, service charge, discounts, free meals, and wellness support.
- Why this job: Join a dynamic team and make lasting memories for guests every day.
- Qualifications: Experience in hotel reception management and a passion for hospitality.
- Other info: Opportunities for growth and unique rewards for milestones.
The predicted salary is between 30000 - 42000 £ per year.
Location: ABode Canterbury is a stylish, four AA star 72-bedroom boutique hotel on Canterbury High Street, which houses our own restaurant brand, Brasserie ABode. For the commuters, Canterbury East and West train stations are just a few minutes’ walk away.
SERVICE CHARGE - We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel - every penny received is paid out to the team. Service charge can be in the region of £115 a month (around £1375 per year) over and above base pay for a full-time employee.
Come and join our team as a Reception Manager and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar hotel environment.
Check out some of the key points about the role:
- You’ll be managing a wonderful reception and nights team.
- Running out of stationary would be a disaster, so it’s important to keep on top of ordering on Procure Wizard.
- Have the pleasure of training our new staff to be as wonderful as our current staff.
- All our Heads of Department partake in the Duty Manager rota.
- Sadly, sometimes people leave, but when they do, you’ll be able to recruit the new talent for your team.
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- We are one team, so we will all muck in from time to time, helping each other across departments.
Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you’re the type of person that likes to learn and share the wisdom, get in touch.
Reception Manager - ABode Canterbury - Reception employer: ABode Hotels
Contact Detail:
ABode Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - ABode Canterbury - Reception
✨Tip Number 1
Get to know the hotel vibe! Before you apply, pop in for a coffee or a meal at Brasserie ABode. This way, you can soak up the atmosphere and show your genuine interest when you chat with the team.
✨Tip Number 2
When you reach out via WhatsApp, don’t just send a message. Start a conversation! Ask about the team culture or what a typical day looks like. This shows you’re keen and ready to engage.
✨Tip Number 3
Be prepared to showcase your personality! During any chats or interviews, let your passion for hospitality shine through. Share stories that highlight your experience and how you connect with guests.
✨Tip Number 4
Don’t forget to follow up! After your initial chat, drop a quick message thanking them for their time and reiterating your excitement about the role. It keeps you fresh in their minds!
We think you need these skills to ace Reception Manager - ABode Canterbury - Reception
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can make our guests feel special.
Tailor Your Application: Make sure to tailor your application to the Reception Manager role. Highlight your relevant experience in hotel environments and any specific skills that match what we’re looking for. It’ll help us see why you’d be a great fit!
Keep It Professional Yet Friendly: While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you can find all the info you need there. Plus, if you have any questions, just drop us a WhatsApp message with FAMILYFIRST!
How to prepare for a job interview at ABode Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research ABode Canterbury and its unique offerings. Familiarise yourself with their restaurant, Brasserie ABode, and the local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Reception Manager, you'll be the face of the hotel. Prepare examples of how you've successfully managed guest interactions in the past. Think about times when you went above and beyond to create memorable experiences for guests, as this aligns perfectly with the hotel's culture of thoughtfulness.
✨Demonstrate Team Spirit
ABode Canterbury values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you helped out across departments or trained new staff, highlighting your flexibility and willingness to support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that reflect your interest in the role and the company culture. You might ask about the training programmes available for staff or how the team celebrates milestones. This shows you're genuinely interested in being part of their family.
