At a Glance
- Tasks: Lead a vibrant reception team and create unforgettable guest experiences.
- Company: Stylish hotel with stunning views and a supportive culture.
- Benefits: Competitive pay, service charge, discounts, and free meals on duty.
- Other info: Flexible work-life balance and opportunities for internal promotions.
- Why this job: Join us to make lasting memories for guests while developing your career.
- Qualifications: Experience in a hotel environment and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Location: With unparalleled views of England's oldest working racecourse, the contemporary 85‑bedroom ABode Chester is located in the heart of the city and has a modern, stylish and sophisticated design, making it a joy to work in.
Service Charge: We pay our team the service charge each month, which all goes into one pot and 100% is shared amongst all the team at the hotel – every penny received is paid out to the team.
Position Overview: Come and join our team as a Reception Manager and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar hotel environment. Being host to our guests means you’ll play a large part in making sure they make memories to last a lifetime.
Key Responsibilities:
- Manage a wonderful reception and nights team.
- Keep on top of ordering stationary on Procure Wizard.
- Train new staff to be as wonderful as current staff.
- Participate in the Duty Manager rota.
- Recruit new talent when team members leave.
- Host guests from check‑in to check‑out, including booking tables, advising on local hot spots, or just having a chat.
- Assist across departments when needed, as one team we sometimes muck in from time to time.
Work/life balance is important to us; we try to be fair with rotas and require flexibility.
Benefits and Perks:
- Competitive pay – we provide a competitive rate irrespective of age, plus service charge and tips on top.
- Retail and hospitality perks via our Perkbox platform.
- Excellent discounts across our hotels – 25% off food & beverage, £50 B&B per person, and special rates for friends and family.
- Employee Assistance Programme with an externally run confidential helpline.
- Meals when on duty are free.
- Encouragement to be curious – learning and development pathways unique to us.
- Opportunities to progress and move up – hundreds of internal promotions including to General Manager level.
- Mile‑stone awards – champagne, afternoon tea, dinner, longer stays, extra days off, and unique gifts.
Qualifications: Experience working in a similar hotel environment.
Reception Manager in Chester employer: ABode Chester - Reception
At ABode Chester, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. With competitive pay, shared service charge benefits, and a commitment to employee development, our team enjoys unique perks such as discounts across our hotels and opportunities for internal promotions. Nestled in the heart of Chester with stunning views, working here means being part of a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ABode Chester - Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ABode Chester - Reception
Don't be shy about reaching out to ABode Chester - Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ABode Chester - Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ABode Chester - Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
