At a Glance
- Tasks: Support sales teams by onboarding new hires and automating processes for efficiency.
- Company: Join a leading cybersecurity company with a dynamic and innovative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Be the backbone of our sales operations and make a real impact on our success.
- Qualifications: 3-5 years in sales operations and hands-on Salesforce experience required.
The predicted salary is between 51750 - 63250 £ per year.
About the Role
Abnormal AI's Sales Operations team is the connective tissue between our go-to-market motion and the data, systems, and processes that power it. As an Analyst on the International SOPS team, you'll be the first point of contact for our revenue-facing employees across EMEA and APJ—onboarding new hires into our tech stack and operating cadences, owning key reporting initiatives, and spotting the manual, repeatable work worth automating. This is a high-visibility, high-impact role for someone energized by variety, who loves solving problems end-to-end, and who wants to build a career in revenue operations at a category-leading cybersecurity company.
Key Responsibilities
- New Hire Onboarding
- Serve as the SOPS point of contact for all incoming new hires during their first 30 days.
- Proactively driving formalized sessions on their onboarding journey.
- Conduct AE walkthroughs of their territory, operating cadences, addressing questions on systems/tools, and going into depth on what it takes to be a successful AE at Abnormal.
- Assign territory and accounts to new hires - validation of accounts in territory, confirming holdovers, and executing account moves in partnership with Regional Directors.
- Evolve the reporting framework to properly assess overall AE performance.
- Partner with the enablement team and Sales Leaders to create action plans and surface findings of any AE performance gaps.
- Maintain and continuously improve the SOPS onboarding checklist and documents, ensuring resources for AEs remain up to date and effective.
- Reporting
- Own the creation, distribution, and analysis of key Field Operations initiatives such as new hire ramp & tenured AE reporting: activity metrics, tool adoption, quota attainment progression.
- Uncover what’s working and what the risks are.
- SPIFF tracking and payout eligibility reports (weekly / end-of-quarter).
- Keep the business running operationally by being responsible for data hygiene scorecards: missing next steps, stale close dates, incomplete fields.
- Support ad-hoc reporting requests.
- Territory Operations
- Validate territory assignments following re-carves or headcount changes.
- Support quarterly and annual planning cycles with data pulls and cleanup sprints.
- Lead Monthly hygiene clean up activities in SFDC.
- Execute ongoing Salesforce hygiene projects: account merges, ownership transfers, field standardization.
- SOPS Help Queue Automation
- Lead the shift from manual ticket logging to automated resolution for common issues—driving smoother field execution and cleaner processes.
- Identify recurring SFDC errors (Opportunities, Accounts, CPQ) and route patterns to Sales Systems/IT for automated fixes.
- Partner with IT and Sales Systems to build and ship automation for repeat manual processes and systems errors.
- Own triage and response for inbound AE requests, using volume patterns to prioritize what gets automated next.
- EMEA POV Approval Board Operations
- Own the weekly EMEA POV Approval Board logistics: rep confirmation outreach, attendee list and email prep, and live tracker maintenance.
- Handle the recurring weekly messaging to reps and attendees on a set cadence.
- After each session, capture notes and outcomes and prepare first-pass status updates (progressed / at risk / slipped) for leadership review.
- Maintain the POV Board dataset and surface trends — approval rate, POV volume by theater and pod — within the recurring reporting.
- Continuously evolve how the Board runs — improving the way we track POVs today, the live tooling, and the rep/attendee communications.
- International Operations
- Apply the correct operating model per theater — and reflect these differences in territory logic, holdover policy, and reporting.
- Support the standup of new regions and subregions (territory creation, coverage design, and new-geo onboarding) as the international business expands.
- Act as the international ops point of contact across EMEA and APJ time zones.
- Adapt global Sales Ops processes and onboarding for international reality.
- Own resolution of ad hoc and non-standard operational requests that fall outside existing playbooks.
What We’re Looking For
Required
- 3-5 years of experience in sales operations, revenue operations, business operations, or a related field.
- Hands-on Salesforce experience.
- Strong attention to detail and a process-first mindset.
- Clear, professional written communication; comfortable in a Slack-heavy async environment.
- Ability to manage multiple requests simultaneously and prioritise under pressure.
- Proficiency in Excel / Google Sheets for data validation and light analysis.
Nice to Have
- Familiarity with SFDC, Outreach, Gong, Highspot, or comparable GTM tools.
- Experience with Sigma, Gong, or other BI/reporting platforms.
- Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage).
- Exposure to territory management, quota setting, or SPIFF program administration.
- Background in B2B SaaS or cybersecurity.
Sales Operations Analyst, EMEA & APJ employer: Abnormal
At Abnormal, we pride ourselves on being an exceptional employer that fosters a culture of innovation and continuous learning. As a Learning Experience Facilitator, you will not only lead engaging onboarding sessions but also have the opportunity to shape the future of AI transformation in a collaborative environment. With a strong emphasis on employee growth, access to cutting-edge AI tools, and a commitment to creating memorable learning experiences, Abnormal is the ideal place for those looking to make a meaningful impact in their careers.
