At a Glance
- Tasks: Guide customers through fast technical deployments and troubleshoot issues in real-time.
- Company: Join Abnormal AI, a leader in cybersecurity solutions with a dynamic team.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Thriving environment with high turnover projects and excellent career advancement potential.
- Why this job: Make a real impact by helping customers achieve value quickly in a fast-paced setting.
- Qualifications: Experience in SaaS deployment, strong technical skills, and a passion for customer success.
The predicted salary is between 50000 - 65000 £ per year.
About the Role
Abnormal AI is looking for a Professional Services Consultant to join the Self-Serve Professional Services team.
The Self-Serve team owns the post-sales technical deployment for our smaller, lower-touch accounts from our Mid-Market/Commercial book of business that move through implementation on a fast, largely asynchronous motion rather than a scheduled, high-touch consulting engagement.
This role will carry a large, high-turnover portfolio of concurrent deployments and are expected to bring customers to full value in days, not weeks, against a 12-day time-to-value target.
Drawing on your knowledge of enterprise mail flow and email security, you'll guide customers through activation, troubleshoot the harder technical cases that come up, and keep dozens of accounts moving at once.
The ideal candidate is energized by real speed and real scale, and thrives in an environment where things move fast and nothing stays still for long.
What you will do
- Drive fast time-to-value at scale.
Own a large, high-turnover portfolio of self-serve deployments and get each customer to an activated, value-realizing state quickly, consistently meeting the 12-day self-serve time-to-value target.
- Run an efficient, largely asynchronous deployment motion.
Manage go-live intake, activation, and follow-up primarily through structured, templated communication and self-service enablement (guides, Abnormal Academy, portal) rather than one-off scheduled calls, while also being able to pivot to occasional one-off calls that will not be as structured or scripted.
- Monitor and triage deployment health daily.
Sweep open deployments, classify them (not activated / partially deployed / ready to close), and prioritize the accounts that need attention today across a high-volume book.
- Troubleshoot common deployment blockers.
Use internal runbooks, and escalate non-standard technical or relationship issues to Senior PS Consultants, Support, or Engineering with clear context.
- Guide customers to full value.
Help customers activate every product they've purchased (Inbound Email Security (IES), Account Takeover Protection (ATO), AI Security Mailbox (AISM), Email Productivity, and other add-ons) across Microsoft 365 and Google Workspace, and adopt best practices that get them the most from the platform.
- Proactively manage risk. Spot blockers and coverage gaps early and escalate to keep deployments moving.
- Work cross-functionally and transparently. Keep the account team aligned on status, risks, and next steps for every account you touch.
- Raise the bar on quality and CSAT. Uphold Abnormal's quality standards and help strengthen the Professional Services customer-satisfaction program.
- Must Haves
- Genuinely curious about a customer's underlying needs (not just what they literally ask for), and able to prioritize clearly and communicate transparently when customer demands compete.
- Skilled in deploying and managing Saa S products across a large portfolio of customer environments, spanning cloud platforms such as Azure and Google Cloud.
- Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively.
- Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information; and including the ability to make complex technical steps clear and actionable for non-technical customers in writing.
- Proven ability to manage a large, high-turnover volume of concurrent projects, prioritize ruthlessly, and consistently hit fast deadlines.
- Experience using AI tools to templatize repeatable work and free up your judgment for the deployments that actually need it.
- 2+ years in technical support or Professional Services consulting, delivering enterprise-grade, cybersecurity-related Saa S platforms in a high-growth environment.
- Nice to Have
- Experience in a high-volume, digital, or tech-touch delivery model (as opposed to a purely high-touch consulting model).
- Comfort working directly in Salesforce/CRM and customer-success platforms (e. g., Gainsight) to track and prioritize a deployment queue.
- Knowledge of API use and integration processes to connect Abnormal with other tools in a customer's tech stack.
- BS degree in Computer Science, Information Systems, or a related field.
- #LI-AA1
Professional Services Consultant (Self Service), EMEA employer: Abnormal
At Abnormal, we pride ourselves on being an exceptional employer that fosters a culture of innovation and continuous learning. As a Learning Experience Facilitator, you will not only lead engaging onboarding sessions but also have the opportunity to shape the future of AI transformation in a collaborative environment. With a strong emphasis on employee growth, access to cutting-edge AI tools, and a commitment to creating memorable learning experiences, Abnormal is the ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant (Self Service), EMEA
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Abnormal or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Abnormal.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Abnormal.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Abnormal that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Professional Services Consultant (Self Service), EMEA
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Abnormal.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Abnormal and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Abnormal
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Abnormal uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
