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- Tasks: Support and optimise SuccessFactors systems while solving user queries and enhancing workflows.
- Company: Join AB Agri, a leader in responsible nutrition and inclusive workplace culture.
- Benefits: Flexible home-based work, competitive salary, career development, and wellness benefits.
- Why this job: Make a real impact in a dynamic environment with opportunities for growth and learning.
- Qualifications: Experience with SAP SuccessFactors and strong problem-solving skills required.
- Other info: Be part of a diverse team committed to inclusion and making a difference.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you a hands‑on SuccessFactors specialist who enjoys solving problems, improving systems, and making a real impact for end users? Do you thrive in a fast‑paced environment where no two days are the same, from troubleshooting system issues to enhancing workflows and reporting? We’re searching for a SuccessFactors Support Analyst to join the team. In this role, you’ll act as a key technical support specialist, working across multiple business units to resolve queries, optimise system performance, and support ongoing improvements—while also having the opportunity to grow into more technical, configuration‑focused work over time.
What You’ll Be Doing
- Acting as a first point of contact for SuccessFactors system queries, troubleshooting issues and resolving user requests
- Supporting and delivering minor configuration changes across modules (e.g. workflows, role‑based permissions, picklists, reports)
- Managing and prioritising support tickets, ensuring timely resolution and excellent user experience
- Building and maintaining reports to support business insights and HR operations
- Investigating system errors, access issues, and data discrepancies, working with third parties where needed (e.g. SAP, EPI‑USE, AKT)
- Supporting SAP SuccessFactors releases, including testing, documentation, and communication to stakeholders
- Collaborating with HR, IS teams, and Functional Leads to improve processes and drive system adoption
- Maintaining system documentation and ensuring knowledge is shared effectively across the business
What You’ll Bring
- Experience working with SAP SuccessFactors, particularly Employee Central (EC) configuration
- Proven experience in a SuccessFactors, HRIS, or systems support role
- Hands‑on experience with configuration areas such as role‑based permissions, workflows, reporting, and picklists
- Strong problem‑solving skills with the ability to diagnose and resolve system and user issues
- A proactive mindset with a genuine curiosity to learn and develop into more technical areas
- Experience working with stakeholders across HR, IT, and third‑party providers
- Strong communication skills, with the ability to explain technical concepts to non‑technical users
- A relevant degree (or equivalent experience) in a business, analytical, or technical field
This role is UK‑based only, with a flexible approach to working. You can be primarily home‑based, with occasional travel to our Peterborough office and other UK sites as required.
SuccessFactors Support Analyst (6 Month FTC) in Peterborough employer: ABN Feeds
Contact Detail:
ABN Feeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SuccessFactors Support Analyst (6 Month FTC) in Peterborough
✨Tip Number 1
Get to know the company inside out! Research AB Agri and their values, especially their commitment to inclusion and responsible nutrition. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to SuccessFactors and problem-solving scenarios. Think of examples from your past experiences that showcase your skills and how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it ensures your application gets seen by the right people. Plus, it shows you’re serious about joining the team at AB Agri.
We think you need these skills to ace SuccessFactors Support Analyst (6 Month FTC) in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP SuccessFactors and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your problem-solving abilities and hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the SuccessFactors Support Analyst role and how you can make a real impact. We love seeing enthusiasm and a proactive mindset, so let that personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to explaining technical concepts. Remember, we’re looking for someone who can bridge the gap between tech and non-tech users!
Apply Through Our Website: Don’t forget to apply through our careers website! It’s quick and easy, and ensures your application gets to us directly. Plus, it helps us keep track of all applicants efficiently. We can’t wait to hear from you!
How to prepare for a job interview at ABN Feeds
✨Know Your SuccessFactors Inside Out
Make sure you brush up on your knowledge of SAP SuccessFactors, especially Employee Central configuration. Be ready to discuss specific modules you've worked with and how you've tackled system issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved user issues or system errors. Think about times when you had to collaborate with HR or IT teams to improve processes—these stories will showcase your proactive mindset.
✨Communicate Like a Pro
Practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd help non-technical users understand system functionalities, so being clear and concise is key.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing support tickets or implementing minor configuration changes. Think through how you'd prioritise tasks and ensure excellent user experience under pressure.