At a Glance
- Tasks: Deliver top-notch customer service and manage orders in a fast-paced environment.
- Company: Join AB Agri, a leader in responsible and affordable food production.
- Benefits: Competitive salary, performance bonuses, and great wellbeing support.
- Other info: Dynamic team with opportunities for career growth and development.
- Why this job: Be at the heart of operations and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 24000 - 24000 £ per year.
The Role & Key Responsibilities
Location: Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.
Package includes: Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%.
Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?
Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.
What You’ll Be Doing:
- Processing customer orders end-to-end, managing expectations around delivery lead times and availability.
- Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
- Maintaining accurate and up-to-date records across ERP systems and shared online folders.
- Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders.
- Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries.
- Clearing down purchase orders and supporting monthly supplier payment processes.
- Invoicing customers daily and processing credits in line with agreed finance procedures.
- Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri's AEO status (training provided).
What You'll Bring:
- Previous experience in a customer service or customer-facing administrative role.
- Experience managing a varied customer base and delivering a consistently high standard of service.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills and the ability to build positive working relationships.
- A customer-driven, solution-focused mindset aligned to AB Agri values.
- Experience using D365 or a similar ERP system.
- Experience operating a Forklift and/or reach truck is desirable but not essential.
- Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided).
- Willingness to learn new systems, processes, and ways of working.
About The Company:
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.
About Us:
We're AB Agri, part of Associated British Foods (ABF plc) and we're passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.
Customer Service Co-ordinator (Fixed Term Contract) employer: ABN Feeds
ABN is an exceptional employer, offering HGV Class 1 Drivers in Walsingham a competitive salary and a supportive work environment that prioritises safety and employee wellbeing. With access to flexible benefits, state-of-the-art vehicles, and a commitment to professional development, our drivers play a crucial role in the food supply chain while enjoying a stable and rewarding career. Join a dedicated team of over 240 drivers and be part of a market leader in compliance and safety, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator (Fixed Term Contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABN Feeds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABN Feeds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator (Fixed Term Contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABN Feeds:Your cover letter is your chance to shine! Tell us why you want to work at ABN Feeds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABN Feeds!
How to prepare for a job interview at ABN Feeds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
