At a glance
Reporting to the Head of Workplace Management, the Workplace Support Manager is positioned within the finance department.
Your job
The role coordinates day-to-day workplace and facilities operations for the UK office and deputises within delegated authority. The role maintains service continuity, operational readiness and effective issue resolution across suppliers, contractors and internal partners.
Key responsibilities include:
- Coordinate daily workplace operations, office readiness, mailroom and logistics, meeting spaces, moves, supplies, hospitality and employee support.
- Act as first-line escalation, resolving service issues and deputising for the Head of Workplace Management during absence, incidents or peak demand.
- Maintain business continuity and incident readiness, including plans, tests, evacuation exercises, recovery arrangements, action logs and lessons learned.
- Track statutory maintenance, inspections, certifications, risk assessments, audits and corrective actions; coordinate contractor permits, RAMS, inductions and access.
- Manage TFM and specialist contractor delivery, service levels, recurring failures, planned and reactive maintenance, building defects and minor works.
- Support physical security, visitor and access processes, incident and near-miss reporting, and escalation of significant risks.
- Administer budgets, purchase orders, invoices, accruals, quotations and cost controls in line with procurement governance.
- Support workplace experience, hybrid working, communications, events, accessibility, sustainability and environmental reporting.
Your profile
Essential
- Demonstrated success in proactively leading complex operational or project-based work, driving strong results and coordinating multiple stakeholders, suppliers and priorities; experience may come from project management, workplace operations, facilities or a comparable environment.
- Ability to manage suppliers, competing priorities, records, audit evidence, budgets and cost controls.
- Calm judgement under pressure, strong communication and stakeholder management, and a professional, inclusive and service-focused approach.
Preferred
- Experience in corporate or institutional banking, facilities systems, supplier assurance, audits, office moves or improvement projects.
- Experience supporting sustainability and ESG activity in workplace operations.
- Understanding of building services, including HVAC, BMS, utilities, access systems and planned and reactive maintenance.
- Working knowledge of business continuity, incident response, health and fire safety, statutory compliance, risk assessments, permits to work and RAMS.
What we offer
Joining ABN AMRO means working on meaningful projects. Projects that have an impact on our clients. Working with a wide range of people with different backgrounds, opinions and ideas. In the UK, in the Netherlands or elsewhere in our international network. We offer an environment where you will be challenged on a daily basis - professionally as well as on a personal level - so that you can grow to become the professional you want to be.
Interested
Are you interested? Please apply via the button below.
Workplace Support Manager employer: ABN AMRO Bank
ABN AMRO is an exceptional employer that fosters a dynamic and inclusive work culture, where the Country HR Director plays a pivotal role in shaping the HR strategy to align with the bank's ambitious goals. Employees benefit from meaningful projects that have a real impact, alongside opportunities for personal and professional growth within a supportive international network. The collaborative environment encourages diverse perspectives, ensuring that every team member can thrive and contribute to the bank's success.
