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- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join ABM, a leading provider of integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible hours with opportunities for career growth in a supportive team.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: SIA Door Supervisors Licence and a full UK driving licence required.
The predicted salary is between 12 - 14 £ per hour.
LOCATION: MCARTHUR GLEN - YORK
SHIFT PATTERN: 36 hours/week across days and nights
PAY RATE: £ per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department. We're here to help!
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of site as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at site, proactively helping wherever opportunities arise
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard with a one team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the site
- Be available at short notice and fully flexible.
QUALIFICATIONS
- SIA Door Supervisors Licence – Essential
- Own Vehicle and full UK driving licence – Essential
- First Aid at Work – Essential
- CCTV licence – Desirable
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page.
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Relief Security Officer in York employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ABM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Relief Security Officer, especially your customer service experience.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Relief Security Officer in York
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to tailor your application to the Relief Security Officer role. Highlight relevant skills and experiences that align with the key responsibilities mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ABM
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Security Officer. Familiarise yourself with the key tasks like customer interaction, incident management, and maintaining security standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves being the public face of the Security Team, it's crucial to highlight your customer service experience. Prepare examples of how you've successfully interacted with customers or handled difficult situations in the past. This will illustrate your ability to provide first-class service.
✨Demonstrate Proactivity
The job requires a proactive approach to security and assistance. Think of instances where you've taken initiative in previous roles, whether it was identifying potential issues or helping others before being asked. Sharing these experiences will show that you can think on your feet and act decisively.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific security scenarios. Practice responses to questions like 'What would you do if you noticed suspicious behaviour?' or 'How would you manage an emergency situation?' This preparation will help you feel more confident and articulate during the interview.