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- Tasks: Ensure safety and security while providing excellent customer service at a vibrant shopping centre.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Be the face of security in a dynamic environment and make a real difference.
- Qualifications: Valid SIA Door Supervisor Licence and strong communication skills required.
- Other info: Flexible shifts with opportunities for personal growth and teamwork.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: London Designer Outlet, Wembley HA9 0PA
SHIFT PATTERN: 4 on / 4 off
WORKING HOURS: 42 HOURS PER WEEK
PAY RATE: £15.60 PER HOUR
The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors. A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times.
Key Responsibilities- Customer Service & Public Engagement
- Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service.
- Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support.
- Maintain a smart, professional appearance befitting the company and site standards at all times.
- Security & Patrol Duties
- Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times.
- Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users.
- Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues.
- Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures.
- Incident & Emergency Management
- Respond promptly and effectively to all security issues, incidents, and emergencies.
- Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution.
- Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents.
- Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times.
- Demonstrate sound judgement and the ability to think and act quickly under pressure.
- Monitoring, Reporting & Compliance
- Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour.
- Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies.
- Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards.
- Adhere to radio protocols and communication procedures at all times.
- Teamwork & Continuous Improvement
- Work closely with the Environmental Services Team to deliver a “one team” approach across the site.
- Highlight opportunities for improved collaboration and service delivery.
- Complete all mandatory and additional training as requested by the line manager.
- Undertake any other reasonable duties required to meet the operational needs of the business.
- Be available to cover at least one additional shift per month, where required, to support absence or annual leave.
- Essential
- Valid SIA Door Supervisor Licence.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to remain calm and decisive in emergency or high-pressure situations.
- Good organisational skills, flexibility, and reliability.
- Professional appearance and demeanour at all times.
- Good knowledge of the local area.
- Desirable
- SIA CCTV Licence.
- Experience operating fire alarm systems in a busy public environment.
- First Aid qualification.
- Proactive and solution-focused approach.
- High levels of integrity, discretion, and professionalism.
- Strong awareness of human behaviour and situational risk.
- A team player who can also work confidently using own initiative.
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Resources on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
Security Officer in Wembley employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Wembley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and the London Designer Outlet. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle high-pressure situations, as these are key for a Security Officer role.
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance not only reflects well on you but also aligns with the professional standards expected at ABM.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Security Officer in Wembley
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you can engage with visitors and provide that first-class service we pride ourselves on.
Be Professional and Personable: Your written application should reflect a professional tone while also showcasing your personality. We’re looking for someone who can be both approachable and authoritative, so let that shine through!
Detail Your Security Experience: If you’ve got experience in security or related fields, don’t hold back! We want to know about your skills in incident management and how you’ve maintained safety in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at ABM
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key duties like customer service, incident management, and patrol duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Security Officer, excellent communication is crucial. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Practising clear and concise responses will help you convey your thoughts confidently during the interview.
✨Demonstrate Situational Awareness
Be ready to discuss scenarios where you've had to assess situations quickly and respond appropriately. Think about times when you’ve had to remain calm under pressure or deal with emergencies. This will highlight your ability to think on your feet, which is essential for this position.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally, as this reflects your understanding of the role's expectations. A smart appearance not only shows respect for the interviewers but also aligns with the professional image expected of a Security Officer.
