Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with visitors, ensure safety, and provide top-notch customer service.
- Company: Join ABM, a leading provider of integrated facility services.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Why this job: Be the face of security in a vibrant shopping centre and make a difference.
- Qualifications: Professional attitude, teamwork skills, and a proactive mindset required.
- Other info: Flexible shift pattern with opportunities for career growth.
The predicted salary is between 11 - 16 £ per hour.
LOCATION: The Howard Centre, London
SHIFT PATTERN: 4 on 4 off, 42 Hours per week
PAY RATE: £13.39 per hour
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Welwyn Garden City employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Welwyn Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ABM and their values. This will help you connect your skills to what they’re looking for, showing that you’re not just another candidate but someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and proactive attitude, which are key for the Security Officer role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role where you’ll be the face of the security team. Wear smart attire that reflects professionalism and shows you’re ready to take on the responsibilities of the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Security Officer in Welwyn Garden City
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, such as conducting patrols and managing incidents. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Customer Service Skills
As the public face of the Security Team, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles. Be ready to discuss how you would interact with visitors and ensure their safety while maintaining a friendly and professional attitude.
✨Demonstrate Proactivity
The job requires a proactive approach to security. Think of situations where you've taken initiative in past roles, whether it was identifying potential issues or helping others. During the interview, share these experiences to illustrate your ability to act quickly and effectively in various situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Practice responding to hypothetical situations related to security incidents or customer interactions. This will help you feel more confident and articulate during the interview.
