At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join a diverse team committed to inclusion and support.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive discounts.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Make a real difference in people's safety while developing your skills.
- Qualifications: Must have a valid SIA Licence and a positive attitude.
The predicted salary is between 28000 - 30000 £ per year.
LOCATION: SADDLERS CENTRE
SHIFT PATTERN: 3/4 shifts per week, 42 hours per week (Nights, Days if required with ample notice)
PAY RATE: £13.50 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential, and exemplary standards of Security and Customer Service must always be provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants, delivering first class customer focused service
- Carry out regular patrols as detailed in the site assignment instructions, being proactive
- Continuously look for opportunities to assist visitors
- Safeguard the site to provide a safe, non-threatening environment
- Ensure incidents are managed in accordance with site policies and procedure
- Proactively liaise with site control room and support colleagues
- Report unsecure areas to the Control Room immediately
- Record/log all non-conformances and emergencies with control room operatives
- Deal efficiently and effectively with all emergencies, keeping the team informed
- Monitor and identify suspect individuals; log and report incidents per site/company policies
- Maintain vigilance and manage unauthorised access by banned individuals
- Adhere to radio procedures
- Record all events/incidents correctly in the Security Officer notebook
- Perform any other reasonable duties to meet business needs
- Support line manager with other tasks as requested
- Respond timely to all security issues and events
- Complete all training requirements as requested
- Be available to cover at least one additional shift per month if requested
REQUIRED SKILLS AND EXPERIENCE
- Professional, pleasant, friendly, courteous, and helpful at all times
- Team approach
- Take ownership of situations; ensure tasks are completed or escalated
- Stay motivated, aim high, and achieve
- Respect all staff and visitors
DOCUMENTS/INFORMATION REQUIRED
- Valid SIA Licence
- 5-year checkable background check
- Documentation to demonstrate eligibility to work within the UK
BENEFITS
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work: discounts, gift cards, cashback, and exclusive offers; resources on family, health, money, work; online chat or telephone urgent support
EEO STATEMENT
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Walsall employer: ABM
At ABM, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our Security Officers at Saddlers Centre benefit from comprehensive training, access to mental health support, and a range of perks designed to enhance work-life balance, making it a rewarding environment for those dedicated to providing top-notch security and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Walsall
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Dress the part! Make sure you’re dressed appropriately for the role you’re applying for. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and keeping you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Security Officer in Walsall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight relevant skills and experiences that align with the job description, like your customer service skills and ability to handle emergencies. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our Security Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at ABM
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like interacting with visitors and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong focus on customer service, prepare examples from your past experiences where you've provided excellent service. Think about situations where you went above and beyond to assist someone, as this will highlight your suitability for the position.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific security scenarios. Practice responses to questions like 'What would you do if you noticed a suspicious individual?' or 'How would you manage an emergency situation?' This will show that you can think on your feet and are prepared for the unexpected.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. A can-do attitude and a friendly approach will go a long way in making a positive impression on your potential employers.
