Dual Services Officer in Wallsend

LOCATION: Wallsend, NE28 8JP

HOURS: 32 hours per week, 5 days from 7 on Rota

PAY RATE: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department. We're here to help!

ROLE OVERVIEW AND PURPOSE

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

KEY RESPONSIBILITIES

• Carry out daily cleaning within the Centre following PPM schedules to maintain a clean and safe environment for all visitors.
• Ensure efficient recycling and waste management is carried out.
• Maintain welfare facilities in good condition.
• Liaise with all colleagues to ensure the smooth and efficient running of the Centre.
• Cleaning car parks, manually brushing edges, along with emptying and replacing bin liners.
• Carry out a daily inspection of site streets, car parks, service roads/areas and public access areas back of house.
• Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager.
• In conjunction with Facilities Manager & Centre Manager communicate and deliver Health and Safety practices and regulations to company/centre specifications.
• Prevent, detect and investigate disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas.
• Accurately report all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences.
• Viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system.
• Deal appropriately and with courtesy with individuals who act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site.
• Respond to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service.
• Ensure all contractors have a valid permit to work before commencing any works.
• Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors’ book.
• Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations.
• Deal with any spillages or litter within the mall and common areas.
• Take responsibility for your own and others' health and safety, to carry out your role safely and to health, safety and security legislation and guidelines.
• Undertake other miscellaneous duties relating to general services within the Centre, as requested by the management team.

QUALIFICATIONS

• SIADoor Supervisor Licence
• CCTV Licence

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
• Online chat or telephone service for urgent support in a crisis.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.