At a Glance
- Tasks: Lead technical operations and deliver exceptional services across ABM’s Amazon sites in the UK.
- Company: Join ABM, a global leader in integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive employee perks.
- Other info: ABM values diversity and inclusion, promoting a supportive workplace for all.
- Why this job: Make a real impact by fostering teamwork and driving efficiencies in a dynamic environment.
- Qualifications: Technical background in M&E industry and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
LOCATION: Pier Walk, London
SHIFT PATTERN: Mon- Fri, 40 hours per week
SALARY: Competitive
ROLE OVERVIEW AND PURPOSE
The Technical Operations Manager is the operational lead responsible for delivering hard services across ABM’s Amazon sites throughout the UK. Fostering a “can do” culture through strong external customer relationships whilst proactively driving additional revenue sources. Nurture a working environment that encourages teamwork, creativity, wellbeing and diversity through strong leadership, role modelling of ABM values and excellent problem-solving skills. You will be expected to prepare financial information relating to all works undertaken to evidence profitability and operational costs and deliver operational & fiscal aspects of the contract with accurate management of the IT platform. To foster a collaborative culture and build a strong operational platform for future growth of the account. A focus of the role is to strategically oversee all resources within the contract functions to drive efficiencies, profitability, and end to end processes, including the delivery and actual invoicing of the account. To become a trusted partner of the client by understanding their principal objectives and strategies and seeking ways to collaborate in achieving agreed goals. Providing advice and innovations on sustainable practices.
KEY RESPONSIBILITIES
- Exceptional customer relationship skills
- Track, identify and develop new opportunities, generating sales as per your individual target
- Excellent planning, change and time management capabilities
- Ensure all opportunities are responded to in a timely manner and to a high standard
- Work closely with the Business Development team to share relationships/cross selling
- Effective, ongoing, and structured management of the Site Managers, including goal setting & objective planning
- Ongoing Health and Safety reviews across contract portfolio
- Leadership ability and mentoring of key technical staff
- Regular reviews with Managers to always ensure full compliance
- Strong communicator across all aspects of the business
- Holding and execution of Probationary/Disciplinary hearings
- Full P&L responsibility for your contracts
- Analytical reporting of portfolio performance
- Monthly/weekly/quarterly/annual reporting performance of portfolio fiscal performance
- Technical Support to contact management
- Suggest alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life
REQUIRED SKILLS AND EXPERIENCE
- Technical background in M&E Industry
- Proven successful working relationships with high end service providers
- Self-motivated, decision-making skills
- Strong leadership qualities across all levels of the business
- Commercial awareness & business acumen
- Strong communicator and negotiation skills
- Proficient in IT Skills – MS Office, Excel & Power Point
- Awareness of ISO9001, 50001 quality management standards
- Planning and organization skills
- Strong oral & written communication skills
Desirable
- Recognised Project Management qualification
- Knowledge of sustainability matters
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Technical Operations Manager employer: ABM
ABM is an exceptional employer located in the vibrant area of Pier Walk, London, offering a dynamic work culture that prioritises teamwork, creativity, and diversity. With a strong commitment to employee wellbeing, ABM provides comprehensive benefits including 24/7 GP access, mental health support, and a unique employee app for perks and resources. The company fosters professional growth through leadership opportunities and a focus on sustainable practices, making it an ideal place for those seeking meaningful and rewarding careers in the technical operations field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the job requirements. A confident and clear presentation of your abilities can make a huge difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Operations Manager role. Highlight your relevant experience in M&E and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in a technical environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know Your Technical Stuff
As a Technical Operations Manager, you'll need to showcase your technical background in the M&E industry. Brush up on relevant technologies and be ready to discuss how you've successfully managed projects or solved technical issues in the past.
✨Demonstrate Leadership Skills
This role requires strong leadership qualities. Prepare examples of how you've led teams, set goals, and fostered a collaborative culture. Think about times when you mentored staff or handled challenging situations effectively.
✨Showcase Your Customer Relationship Skills
Exceptional customer relationship skills are key for this position. Be ready to share specific instances where you've built strong relationships with clients or stakeholders, and how those relationships contributed to business success.
✨Be Financially Savvy
With full P&L responsibility, it's crucial to demonstrate your commercial awareness and business acumen. Familiarise yourself with financial metrics and be prepared to discuss how you've managed budgets or improved profitability in previous roles.
