Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers with check-in, baggage processing, and boarding at Stansted Airport.
- Company: Join Blue Handling, a key player in ground services for Ryanair.
- Benefits: Enjoy 26 days of leave, full training, and discounts at the airport.
- Why this job: Kickstart your aviation career with exciting opportunities and growth potential.
- Qualifications: No experience needed; just bring your motivation and customer service skills.
- Other info: Flexible shifts around flight schedules with regular promotion opportunities.
The predicted salary is between 23900 - 31600 £ per year.
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £27,922 per annum
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training. This role is ideal if you want to kickstart your career in aviation. Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
Requirements
- Assisting and guiding passengers at the check-in area
- Baggage processing
- Boarding of passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints and other duties as assigned
- Able to provide excellent customer service to our passengers
- Self-starter, motivated and a team player
- Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
- Ability to work in a fast-paced environment
- Minimum age 18
Benefits
- 224 Hours leave per year (Equivalent of 26 Days)
- Full training and uniform supplied
- Regular promotion opportunities before each new season (due to projected growth)
- Discounted airport shopping, food and beverage with a Stansted Airport ID
- Free staff car parking
- Discounted commuter travel for public transport
- Cycle to Work scheme
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass. Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID. Apply today for an immediate interview and a start date to suit you!
Customer Service Agent (CSA) in Stansted employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (CSA) in Stansted
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair to understand their values and what they look for in a Customer Service Agent. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face at the airport, like handling complaints or assisting passengers. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current employees! If you know anyone working at Stansted Airport or in similar roles, reach out for insights. They can provide valuable tips on what to expect and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Agent (CSA) in Stansted
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can provide excellent service to our passengers, so share specific examples that showcase your skills!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Tell us why you’re excited about this role and what makes you a great fit for our team at Stansted Airport.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the listing, like 'self-starter' and 'team player', to show us you understand what we’re looking for. This will help your application stand out!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Stansted Airport. Familiarise yourself with the key responsibilities like assisting passengers, baggage processing, and handling complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's in retail, hospitality, or any other field, be ready to share these stories to demonstrate your skills.
✨Prepare for Shift Work Questions
This position involves a set roster pattern with early starts and late finishes. Be prepared to discuss your availability and how you handle working in a fast-paced environment. Showing that you're flexible and can adapt to different shifts will impress the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for promotion, or what a typical day looks like for a CSA. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
