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- Tasks: Assist passengers with check-in, baggage processing, and boarding.
- Company: Join Blue Handling at Stansted Airport, supporting Ryanair's operations.
- Benefits: Enjoy competitive pay, 26 days leave, and discounts on airport shopping.
- Why this job: Kickstart your aviation career with full training and growth opportunities.
- Qualifications: No prior experience needed; just bring your motivation and team spirit.
- Other info: Flexible shifts, free parking, and a vibrant work environment await you.
The predicted salary is between 23900 - 31600 £ per year.
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £27,922 per annum
Exciting new roles Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These are exciting roles at the forefront of our Stansted operation with a financially secure airline, working airside to deliver a range of customer services to our passengers. These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training. This role is ideal if you want to kickstart your career in aviation.
Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
- Assisting and guiding passengers at the check-in area
- Baggage processing
- Boarding of passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints and other duties as assigned
Requirements
- Able to provide excellent customer service to our passengers
- Self-starter, motivated and a team player
- Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
- Ability to work in a fast-paced environment
224 Hours leave per year (Equivalent of 26 Days)
Full training and uniform supplied
Regular promotion opportunities before each new season (due to projected growth)
Discounted airport shopping, food and beverage with a Stansted Airport ID
Free staff car parking
Discounted commuter travel for public transport
Cycle to Work scheme
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass. Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.
Apply today for an immediate interview and a start date to suit you!
Customer Service Agent (CSA) in Stansted Mountfitchet employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (CSA) in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research Blue Handling and Ryanair, and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part for your interview! Even though you’ll be in uniform later, showing up smartly dressed shows professionalism and respect for the role. First impressions matter, so let’s make it count!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, we’re always on the lookout for passionate individuals ready to kickstart their careers in aviation. Don’t miss out!
We think you need these skills to ace Customer Service Agent (CSA) in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. It helps us get a feel for who you are and how you might fit into our team at Stansted Airport.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Agent. Use keywords from the job description to show that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the quickest way for us to receive your application and get you on the path to an exciting career in aviation!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Agent does at Stansted Airport. Familiarise yourself with the key responsibilities like assisting passengers, handling complaints, and working in a fast-paced environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's in retail, hospitality, or any other field, be ready to share these stories to demonstrate your skills and attitude.
✨Prepare for Shift Work Questions
Given the shift-based nature of the job, be prepared to discuss your availability and how you handle early starts, late finishes, and weekends. Show that you're flexible and ready to adapt to the demands of the role, as this will be crucial for success in the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for advancement. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.
