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For Companies At a Glance
- Tasks: Lead and manage security and cleaning operations across high-profile client sites.
- Company: Join ABM, a global leader in integrated facility solutions.
- Benefits: Enjoy 24/7 GP access, mental health support, and a cycle to work scheme.
- Why this job: Make a real impact by ensuring top-notch service delivery and client satisfaction.
- Qualifications: Proven leadership in security and cleaning operations with strong financial acumen.
- Other info: Dynamic role with opportunities for career growth and development.
The predicted salary is between 55000 - 65000 £ per year.
LOCATION: London area
HOURS: 40 hours per week
SHIFT PATTERN: Monday to Friday (as business requires)
SALARY: 65,000 - 70,000 Per Annum DOE
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com.
Job Objective & Responsibilities
To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the Regional Operations Manager will develop high-performing teams across multiple blue-chip and high-profile sites, consistently meeting or exceeding client service standards in security and cleaning operations.
Main Duties
- Operational Excellence
- Lead comprehensive security, cleaning and other soft services operations across assigned regional portfolio of blue-chip/high-profile client sites.
- Perform specific investigations as requested by senior management, ensuring compliance with industry standards and client requirements.
- Implement and maintain quality management systems specific to security, cleaning and other soft services, conducting monthly quality assurance checks across all sites.
- Ensure adherence to health and safety protocols, with particular focus on security procedures and cleaning chemical handling.
- Financial Management
- Meet budgetary targets and monitor financial performance across regional security, cleaning and other soft services contracts.
- Strategic planning and setting key objectives for multi-site operations, ensuring profitability across diverse client portfolios.
- Monitor expenditure and income against plan, implementing credit control measures and managing direct costs through efficient operational methods.
- Secure and implement price adjustments when necessary, ensuring contract profitability while maintaining service excellence.
- Review cost-efficient operating methods, managing margin improvements through enhanced productivity in security, cleaning and other soft services contracts.
- Authorize wage sheets from Site/Branch Managers ensuring accurate payment and budget adherence across all security, cleaning and other soft services contracts.
- Approve materials requisitions ensuring compliance with budgets and company-approved supplier lists for security equipment and cleaning supplies.
- Administrative Excellence
- Respond to customer queries promptly, both orally and in writing, maintaining high standards of client communication.
- Set performance targets for regional management teams across security, cleaning and other soft services operations.
- Attend monthly meetings with internal stakeholders and blue-chip clients, ensuring service delivery meets expectations.
- People Management & Development
- Recruit Regional Managers, Branch Managers, Contract Managers, Site Managers, and Site Supervisors with relevant security, cleaning and other soft services expertise.
- Maintain current employment records, conduct staff appraisals, and identify candidates for future development within security and cleaning specialisations.
- Ensure employment procedures compliance and provide comprehensive training in security protocols and cleaning standards.
- Implement company disciplinary and grievance procedures, ensuring all staff understand and follow established protocols.
- Champion health and safety procedures across all operations, with emphasis on security risk management and cleaning chemical safety.
- Business Development
- Expand revenue base through retention of existing blue-chip clients and acquisition of new high-profile security, cleaning and other soft services contracts.
- Support competitive tendering process, providing operational expertise for surveys, estimates, and proposals.
- Drive growth through exceptional service delivery and proactive client relationship management.
REQUIRED SKILLS AND EXPERIENCE
Essential Requirements:
- Proven leadership experience managing security and cleaning operations across multiple sites.
- Demonstrable experience with blue-chip/high-profile client environments.
- Strong understanding of health and safety legislation and implementation.
- Comprehensive knowledge of HR practices and employment law.
- Excellent communication and interpersonal skills.
- Strong commercial acumen and financial management capabilities.
- Ability to take responsibility and show initiative in complex operational environments.
- Must be willing and able to undergo BS7858 security vetting process.
Desirable
- NEBOSH certification
- IOSH Managing Safely
- BICS (British Institute of Cleaning Science) membership
- SIA License
- Previous experience managing security and cleaning services
- Track record of successful contract retention and growth in premium client environments
Important Note
The successful candidate must successfully complete BS7858 security vetting as a condition of employment.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Soft Services Operations Manager employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing operations and leading teams, as these are key for the Soft Services Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at ABM. Let’s make it happen together!
We think you need these skills to ace Soft Services Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Operations Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in managing security and cleaning operations, and don’t forget to show your enthusiasm for joining ABM.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and metrics where possible to demonstrate your impact. We love seeing how you've driven growth and improved service delivery in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ABM!
How to prepare for a job interview at ABM
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operational standards of security and cleaning services. Familiarise yourself with ABM's approach to quality management systems and health and safety protocols. This will not only show your commitment but also allow you to discuss how you can enhance their operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing teams across multiple sites. Be ready to discuss specific challenges you've faced and how you successfully navigated them. This is crucial for a role that requires developing high-performing teams in a blue-chip environment.
✨Demonstrate Financial Acumen
Brush up on your financial management skills, especially regarding budget adherence and cost-efficient operating methods. Be prepared to discuss how you've previously met budgetary targets and improved profitability in your past roles. This will resonate well with the financial management aspect of the job.
✨Engage with Client-Centric Examples
Since client relationship management is key, think of instances where you've successfully retained clients or expanded service contracts. Highlight your communication skills and how you've handled customer queries effectively. This will illustrate your ability to maintain high standards of client communication.
