Site Operations Manager
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Site Operations Manager

Site Operations Manager

Rochester Full-Time 36000 - 60000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead a team to maintain cleanliness and safety in a fast-paced environment.
  • Company: Join ABM, a global leader in integrated facility services dedicated to sustainability.
  • Benefits: Enjoy 24/7 GP access, mental health support, fitness programs, and exclusive employee perks.
  • Why this job: Be part of a dynamic team making a real impact on workplace environments.
  • Qualifications: Experience in janitorial and waste management services; strong communication and organizational skills required.
  • Other info: Flexible hours and the opportunity to manage a diverse team of up to 60 staff.

The predicted salary is between 36000 - 60000 £ per year.

JOB TITLE: Site Operations Manager

LOCATION: AMAZON LCY8 – ROCHESTER

SHIFT PATTERN: Flexible as per business needs

SALARY: Competitive

Overview of Job Description

As Site Operations Manager, you will be required to deliver the highest standards of cleanliness, hygiene, and waste management for the client, internally and externally by ensuring that the building, including all associated service roads and car parks, are fully maintained and safe through a planned and reactive janitorial and waste management programme.

This is a demanding role, reporting directly to the General Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work well under pressure. The successful candidate must be able to work on their own initiative and as part of a team with the ability to prioritise tasks and manage ever-changing situations. It will be imperative that the successful candidate has a flexible approach to working hours as they will be responsible for managing up to 60 members of staff covering a 24-hour operation.

Main Duties & Responsibilities:

  1. To manage the contract in line with company policies and procedures.
  2. Manage all aspects of the on-site staff and non-staff budget ensuring strict guidelines are adhered to. Complete budget forecasts and monthly reconciliations.
  3. Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
  4. To provide professional support to the business in service-related matters and always promote the ABM brand.
  5. To control the delivery of the staff rota’s, completion of payroll and correct manning levels ensuring compliance is always maintained.
  6. Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.
  7. Manage recruitment, induction, training, development, and retraining of staff.
  8. Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner.
  9. Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI’s.
  10. Investigate and record all Housekeeping incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned.
  11. Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
  12. To deliver excellent communication and motivation with site-based team including communicating daily TBT’s and Health and Safety information, in order that team goals can be achieved.
  13. Ensure objectives, performance reviews, and Toolbox Talks are completed as per company policy.
  14. To lead the team in the identification of training needs and ensure accurate site records are always maintained.
  15. Ensure on-site supervisors manage their teams ensuring they are fully conversant with their individual tasks.
  16. Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
  17. Manage the incident and accident reporting procedures.
  18. To complete all company paperwork as required.
  19. To conduct return to work interviews and perform absence management processes as required.
  20. Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning / waste specification.
  21. To be responsible and accountable for safety and welfare of team members.
  22. Maintenance and correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority.
  23. Correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks are always maintained.
  24. To make sure that all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures.
  25. Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
  26. Establish/Foster and Maintain excellent relationships with all parties on site.
  27. Undertake any reasonable duties as required to meet the needs of the business.

Person Specification:

  1. Ability to work on own initiative proactively and with the minimum of direction.
  2. Ability to analyse problems and to implement solutions.
  3. Strong literacy and numeracy skills.
  4. Ability to communicate confidently, clearly and effectively, orally and in writing.
  5. Ability to write concise, logical and accurate reports and procedures.
  6. Proven time management and organisational skills with excellent attention to detail.
  7. Excellent interpersonal skills, with the ability to handle sensitive issues sympathetically and effectively. Ability to engage persuasively with staff at all levels across departmental and organisational structures.
  8. Ability to manage a budget and to forecast expenditure.
  9. Strong customer focus with attention to detail.

Essential:

  1. Understanding of Janitorial Services.
  2. Understanding of Waste Management Services.
  3. Understanding of COSHH regulations.
  4. Health & Safety Certificate.
  5. Strong IT literacy.

At the request of the client, the successful candidate will be required to undergo:

  1. DBS Check.
  2. Onboarding and Right Crowding.
  3. Random Drug and Alcohol Testing.

Desirable:

  1. BIC’S trained.
  2. IOSHH trained or willing to undertake training.

We’re proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM’s benefits, visit our careers page .

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues, and more. In the UK, we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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Site Operations Manager employer: ABM

At ABM, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Rochester that fosters growth and development for our Site Operations Managers. With competitive salaries, flexible shift patterns, and a comprehensive benefits package including 24/7 GP access and mental health support, we ensure our employees feel valued and supported. Join us to be part of a diverse team dedicated to delivering high standards of service while enjoying unique perks and opportunities for professional advancement.
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Contact Detail:

ABM Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Site Operations Manager

✨Tip Number 1

Familiarize yourself with the specific janitorial and waste management practices that are relevant to the role. Understanding the nuances of these services will help you demonstrate your expertise during the interview.

✨Tip Number 2

Highlight your experience in managing teams, especially in fast-paced environments. Be prepared to share examples of how you've successfully led teams and handled operational challenges.

✨Tip Number 3

Showcase your knowledge of Health & Safety regulations and COSHH compliance. Being able to discuss these topics confidently will set you apart as a candidate who prioritizes safety and compliance.

✨Tip Number 4

Prepare to discuss your budget management skills. Be ready to explain how you've forecasted expenditures and managed budgets in previous roles, as this is a key responsibility for the Site Operations Manager.

We think you need these skills to ace Site Operations Manager

Budget Management
Staff Management
Janitorial Services Knowledge
Waste Management Knowledge
COSHH Regulations Understanding
Health & Safety Compliance
Strong Communication Skills
Report Writing
Time Management
Organizational Skills
Interpersonal Skills
Problem-Solving Skills
IT Literacy
Flexibility in Working Hours
Team Leadership

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Site Operations Manager position. Tailor your application to highlight relevant experience in managing operations, staff, and budgets.

Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in fast-paced operational environments. Mention specific examples where you've successfully managed teams, maintained high standards of cleanliness, or implemented waste management programs.

Showcase Your Skills: Clearly outline your skills that align with the job description, such as problem-solving, communication, time management, and IT literacy. Use concrete examples to demonstrate how you've applied these skills in previous roles.

Tailor Your Application: Customize your cover letter to reflect your understanding of ABM's values and the importance of maintaining high standards in facility services. Make sure to express your enthusiasm for the role and how you can contribute to the team.

How to prepare for a job interview at ABM

✨Understand the Role Thoroughly

Make sure you have a clear understanding of the responsibilities and expectations of a Site Operations Manager. Familiarize yourself with janitorial services, waste management, and health & safety regulations, as these are crucial for the role.

✨Demonstrate Leadership Skills

Be prepared to discuss your experience in managing teams and budgets. Highlight specific examples where you've successfully led a team, managed staff rotas, or handled recruitment and training processes.

✨Showcase Problem-Solving Abilities

Expect questions that assess your ability to analyze problems and implement effective solutions. Prepare examples from your past experiences where you successfully navigated challenges in a fast-paced environment.

✨Communicate Effectively

Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to explain how you would communicate daily updates and health & safety information to your team.

Site Operations Manager
ABM
Apply now
A
  • Site Operations Manager

    Rochester
    Full-Time
    36000 - 60000 £ / year (est.)
    Apply now

    Application deadline: 2027-03-22

  • A

    ABM

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