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- Tasks: Lead a dynamic team in delivering top-notch security and cleaning services.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Make a real impact in a vibrant shopping and leisure environment.
- Qualifications: Previous leadership experience in housekeeping or security is essential.
- Other info: Be part of a diverse team with opportunities for personal and professional growth.
The predicted salary is between 31 - 35 £ per hour.
LOCATION: Oxford North
HOURS: 42 hours per week
SHIFT PATTERN: 4 ON 4 OFF
PAY RATE: £15.00 per hour
Role Overview
We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.
Key Responsibilities
- Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
- Develop yourself and your team through ongoing training, coaching and mentorship.
- Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.
- Ensure smooth daily operations by effectively prioritising and delegating tasks according to business, team, and individual needs.
- Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.
Key Attributes & Skills
- A passion for customer service, ensuring our customers are at the heart of everything we do.
- Previous front-line leadership experience in either Housekeeping or Security.
- Ability to develop and inspire team members, supporting their professional growth.
- A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
- Strong decision-making and task prioritisation skills, maintaining efficiency and high service levels.
- A professional and proactive approach to problem-solving and conflict resolution.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
About ABM
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Service Team Leader employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Being able to share these experiences will demonstrate your capability as a Service Team Leader.
✨Tip Number 3
Show off your customer service passion! During the interview, highlight how you’ve put customers at the heart of your previous roles. This aligns perfectly with what ABM is looking for in a candidate.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team dynamics. This shows you're engaged and serious about the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for customer service. We want to see how you put customers at the heart of everything you do, so share any relevant experiences that showcase this.
Highlight Your Leadership Experience: As a Service Team Leader, your leadership skills are crucial. Be sure to mention any previous front-line leadership experience you have in housekeeping or security, and how you've motivated and developed your team.
Communicate Clearly: We value clear communication, so make sure your application is well-structured and easy to read. Use straightforward language and be articulate about your skills and experiences, as this will reflect your ability to engage with colleagues and customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ABM
✨Know Your Team Dynamics
Before the interview, think about how you would lead a multi-disciplined team. Be ready to discuss your previous leadership experiences in cleaning or security, and how you motivated your team to achieve high service standards.
✨Showcase Your Customer Service Passion
Prepare examples that highlight your commitment to customer service. Think of situations where you went above and beyond to ensure a safe and welcoming environment for customers, as this role is all about putting them first.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. You’ll need to demonstrate your communication skills, especially when discussing how you engage with team members and customers. Consider role-playing common scenarios with a friend.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical problems during the interview. Think of past challenges you've faced in leadership roles and how you resolved them. This will show your proactive approach to conflict resolution and decision-making.