At a Glance
- Tasks: Ensure safety and security at Cheshire Oaks Designer Outlet while providing excellent customer service.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for additional training and career growth.
- Why this job: Be part of a dynamic team making a real difference in a fast-paced retail environment.
- Qualifications: Must have a valid SIA Licence and strong communication skills.
The predicted salary is between 12 - 14 £ per hour.
LOCATION: MCARTHUR GLEN - CHESHIRE OAKS
SHIFT PATTERN: 4 on 4 off, 42 hours per week
PAY RATE: £ per hour
We are seeking a professional, reliable, and customer‑focused Security Officer to join our established security team at Cheshire Oaks Designer Outlet, the UK’s largest outdoor retail outlet, welcoming more than 8 million visitors each year. This is a dynamic and people‑focused role, ideal for individuals who thrive in a fast‑paced environment and take pride in maintaining a safe, welcoming, and secure atmosphere. You will act as a highly visible presence across the centre, supporting retailers, visitors, and stakeholders while upholding the highest standards of safety, security, and customer service.
Role Responsibilities
- Safeguarding people, property, and assets while delivering a professional and approachable service at all times.
- Controlling access and egress points in line with site procedures.
- Maintaining a safe and secure shopping environment through regular patrols and checks.
- Delivering a consistently high level of customer service to visitors, tenants, and stakeholders.
- Responding effectively to incidents, including medical situations, theft, lost or vulnerable persons, and public safety concerns.
- Acting in accordance with all Standard Operating Procedures (SOPs) and safety protocols.
- Providing a visible security presence across the centre to deter crime and support smooth operations.
- Working collaboratively as part of a large on‑site security team to ensure effective communication and operational efficiency.
Candidate Requirements
- A valid SIA Licence.
- A flexible and adaptable approach to working hours, including weekends and event days.
- A smart, professional appearance with a confident and approachable manner.
- Excellent verbal and written communication skills, with the ability to liaise effectively with the public, retailers, contractors, and colleagues.
- Confidence in managing incidents calmly and professionally.
- A strong team ethic, with the ability to work independently when required.
- Good physical fitness, as the role involves regular foot patrols and can be physically demanding.
- Willingness to undertake additional training, including First Aid and CCTV, if not already qualified.
- UK Driving License with access to your own vehicle.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find discounts, gift cards, cashback, and exclusive offers.
- Online chat or telephone service for urgent support in a crisis.
Security Officer - Nights employer: ABM
ABM is an exceptional employer, offering a supportive and dynamic work environment at Cheshire Oaks Designer Outlet, the UK's largest outdoor retail outlet. With a strong focus on employee well-being, we provide comprehensive benefits including 24/7 GP access, mental health support, and opportunities for professional growth through additional training. Join our dedicated security team and be part of a company that values safety, customer service, and teamwork in a vibrant setting that welcomes millions of visitors each year.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer - Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in security or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research common security officer interview questions and practice your responses. Show them you’re not just about the qualifications but also about your passion for safety and customer service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where professionalism is key. Make sure you look sharp and presentable when you go for interviews or meet potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates there, so don’t miss out!
We think you need these skills to ace Security Officer - Nights
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight your relevant skills and experiences that align with the job description, especially your customer service skills and any previous security experience. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at ABM
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key duties like maintaining safety, responding to incidents, and providing excellent customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As this role is people-focused, be ready to share examples of how you've provided exceptional customer service in the past. Think about situations where you’ve handled difficult customers or resolved conflicts, as these experiences will highlight your ability to maintain a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with theft or a medical emergency. Practise your responses to these scenarios, focusing on your calmness and professionalism. This will show that you can think on your feet and act effectively under pressure.
✨Dress the Part
First impressions matter! Make sure you arrive dressed smartly and professionally, reflecting the image of a Security Officer. A confident and approachable appearance will set the right tone for your interview and demonstrate your commitment to the role.
