At a Glance
- Tasks: Be the friendly face of security, ensuring safety and excellent customer service.
- Company: Join a diverse team committed to inclusion and community support.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our perks app.
- Other info: Flexible shift patterns with opportunities for personal growth and development.
- Why this job: Make a real difference in a vibrant shopping centre environment.
- Qualifications: Must have a valid SIA Licence and a positive, professional attitude.
The predicted salary is between 30000 - 30000 £ per year.
LOCATION: The Rock, Bury
SHIFT PATTERN: 4 on 4 off, 42 hours per week
PAY RATE: £13.60 per hour
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first-class customer focused service.
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive.
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
- Safeguard the site so it is safe and a non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure.
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
- Record/log all non-conformances and emergencies with the appropriate control room operatives.
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned individuals.
- Ensure radio procedures are always adhered to.
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager.
- Ensure a timely response to all security issues and events.
- Complete all training requirements as requested by line manager.
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
- One team approach.
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve.
- To respect all staff and visitors within the shopping centre.
DOCUMENTS/INFORMATION REQUIRED
- Valid SIA Licence.
- You will need a 5-year checkable background.
- Provide documentation which demonstrates your eligibility to work within the UK.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
Equal Employment Opportunity Statement
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer employer: ABM
At ABM, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in The Rock, Bury, our Security Officers enjoy a competitive pay rate, flexible shift patterns, and access to a range of benefits including mental health support and a unique employee app for discounts and resources. Join us to be part of a diverse team dedicated to providing exceptional service and creating a safe environment for all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shopping centre and its values. This way, you can show how your professional attitude aligns with their mission and how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the team. Think of scenarios where you might need to interact with visitors and rehearse how you'd handle them with a friendly and helpful approach.
✨Tip Number 3
Be proactive during your interview! Show that you’re ready to take ownership of situations by discussing past experiences where you’ve successfully managed incidents or provided excellent service. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to creating a safe and welcoming environment for everyone.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like customer service and incident management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the public face of the Security Team, your ability to interact positively with visitors is crucial. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. This will highlight your professionalism and friendly attitude.
✨Demonstrate Proactivity
The role requires a proactive approach to security and customer service. Think of instances where you've taken initiative in previous jobs or situations. Be ready to discuss how you would actively look for opportunities to assist visitors and ensure their safety.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, such as how you'd handle an emergency or manage unauthorised access. Practice your responses to these types of questions, focusing on your decision-making process and adherence to policies. This will show that you're prepared for the challenges of the role.
