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- Tasks: As a Security Officer, you'll ensure safety and provide top-notch customer service at Yate Shopping Centre.
- Company: Join ABM, a global leader in integrated facility services, dedicated to a cleaner, healthier world.
- Benefits: Enjoy perks like 24/7 GP access, mental health support, fitness programmes, and exclusive discounts.
- Why this job: Be the face of security, engage with visitors, and make a real impact in a vibrant shopping environment.
- Qualifications: No specific experience required; just bring your can-do attitude and excellent communication skills!
- Other info: Flexible shifts with a competitive pay rate of £13.15 per hour and opportunities for growth.
JOB TITLE: Security Officer
LOCATION: Yate Shopping Centre
Shifts: 12 hours per day 4 on 4 off, 42 hours per week
Pay Rate: £13.15 p/h
If you require any additional support or adjustments during the recruitment process, please don\’t hesitate to contact our Recruitment Department at . We\’re here to help!
OVERVIEW OF JOB DESCRIPTION
The SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential role
Main Duties & Responsibilities:
· To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
· Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
· Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
· To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
· Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
· To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
· Ensuring all incidents are managed in accordance with site policies and procedures.
· Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
· Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
· To record/log all non-conformances and emergencies with the appropriate control room operatives.
· To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
· Maintain vigilance and highlight/manage unauthorised access by banned individuals.
· Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
· To liaise closely with statutory authorities, dealing with incidents and the provision of information.
· Ensure radio procedures are adhered to at all times.
· Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
· Undertake any other reasonable duties as required to meet the needs of the business.
· Any other reasonable duties as requested by your line manager.
· Ensure a timely response to all security issues and events.
· Complete all training requirements as requested by line manager.
· Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
· Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
· Support the Supervisor in conducting regular audits as required.
· N.B – Core tasks are as above, although this list is not exhaustive.
Person Specification:
TEAM:
• One team approach.
ACCOUNTABILITY:
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
CONFIDENCE:
• Aim high and achieve.
HONESTY:
• In all things and respect to all people.
SITE BASED VALUES:
• Always treat everyone with dignity and respect in a professional and courteous manner.
• Always listen intently to our customers and always clarify what they need or want from us.
• Always strive to anticipate our clients’ needs and act quickly to meet them – always try to seek out straightforward, intelligent solutions and effective ways to implement them.
• Always do what you say you will do – whatever the job, always see it through.
• Always aim to go the extra mile – try to give our clients more than they were expecting.
• Always communicate honestly and openly with our customers and make sure that we are delivering what they want. Never hide bad news.
ESSENTIAL SKILLS:
• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Excellent observational skills
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Security Officer employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the Yate Shopping Centre and its layout. Understanding the environment you'll be working in will help you feel more confident during your interview and demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires excellent interaction with visitors, think of examples from your past experiences where you provided outstanding service or resolved conflicts effectively.
✨Tip Number 3
Prepare to discuss how you handle stressful situations. The job involves remaining calm under pressure, so be ready to share specific instances where you've successfully managed emergencies or challenging scenarios.
✨Tip Number 4
Show your commitment to teamwork. Highlight any previous experiences where you worked collaboratively with others, as this role emphasises a one team approach and the importance of supporting your colleagues.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Security Officer role. Emphasise your customer service abilities, organisational skills, and any previous security experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific duties from the job description, such as your ability to remain calm under pressure and your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your essential skills such as report writing, observational skills, and your ability to work unsupervised. Use examples to demonstrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Security Officer.
How to prepare for a job interview at ABM
✨Showcase Your Customer Service Skills
As a Security Officer, you'll be the face of the security team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've gone above and beyond to assist customers or resolve issues.
✨Demonstrate Professionalism
Professionalism is key in this role. Dress appropriately for the interview, adhering to smart attire that reflects the uniform standards expected on the job. Your appearance and demeanour should convey respect and readiness.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as emergencies or difficult customers. Think through potential scenarios you might face as a Security Officer and prepare your responses, focusing on your problem-solving skills and calmness under pressure.
✨Emphasise Teamwork and Communication
This role requires close collaboration with other team members and departments. Be ready to discuss your experience working in teams, how you communicate effectively, and how you ensure everyone is informed during incidents. Highlight any relevant experiences that showcase your teamwork skills.
