At a Glance
- Tasks: Engage with visitors, ensure safety, and provide top-notch customer service.
- Company: Join ABM, a global leader in integrated facility services dedicated to sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, discounts, and a cycle-to-work scheme.
- Other info: Flexible hours with opportunities for additional shifts and a supportive team environment.
- Why this job: Be the face of security in a vibrant shopping centre while making a positive impact.
- Qualifications: SIA Door Supervisor and CCTV license required; First Aid training is a plus.
REPORTING TO: Shared Services Manager
LOCATION: Cotswold Designer Outlet – Tewkesbury
CONTRACT: Permanent
HOURS: 40 hours per week
SHIFT PATTERN: 4 on 4 off
PAY RATE: £13.10 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
ROLE OVERVIEW AND PURPOSE
This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.
KEY RESPONSIBILITIES
- Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
- Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
- Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
- Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedure
- Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
- Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
- Record/log all non-conformances and emergencies with the appropriate control room operatives
- Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
- Maintain vigilance and highlight/manage unauthorised access by banned individuals
- Ensure radio procedures are always adhered to
- Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
- Undertake any other reasonable duties as required to meet the needs of the business.
- Any other reasonable duties as requested by your line manager
- Ensure a timely response to all security issues and events
- Complete all training requirements as requested by line manager
- Be available to cover at least one additional shift per month if requested to cover absence/annual leave
- Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
- Any other duties as assigned by your manager to support the team and ensure the smooth operation of the business will be communicated to you
REQUIRED SKILLS AND EXPERIENCE
- Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
- One team approach
- Take ownership of all situations to ensure tasks are completed or escalated when necessary.
- To always stay motivated aim high and achieve
- To respect all staff and visitors within the shopping centre
- SIA Door Supervisor and CCTV license essential
- First Aid Training
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Officer in Tewkesbury employer: ABM
ABM is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located at the Cotswold Designer Outlet in Tewkesbury, our Security Officers benefit from a range of perks including 24/7 GP access, mental health support, and a unique employee app for discounts and resources. Join us to be part of a diverse team dedicated to creating safe and welcoming environments while enjoying opportunities for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Tewkesbury
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards expected in retail environments. Understanding these will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with current or former security officers, especially those who have worked in similar settings like shopping centres. They can provide valuable insights and tips that could give you an edge in your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've had to manage security incidents or provide excellent customer service. Having specific examples ready will showcase your experience and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends in security technology and customer service practices. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace Security Officer in Tewkesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Security Officer. Emphasise any previous roles in security, customer service, or emergency response.
Craft a Strong Cover Letter:Write a cover letter that showcases your understanding of the role and the importance of customer service in a security context. Mention your SIA Door Supervisor and CCTV licenses, as well as any First Aid training you have completed.
Showcase Soft Skills:In your application, highlight soft skills such as communication, teamwork, and problem-solving. These are crucial for interacting with visitors and managing incidents effectively.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at ABM
✨Show Your Customer Service Skills
As a Security Officer, you'll be the public face of the team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've helped others or resolved conflicts in previous roles.
✨Demonstrate Proactivity
The role requires a proactive approach to security and assistance. Be prepared to discuss situations where you took initiative, whether it was during patrols or responding to incidents. This will show your potential employer that you can think on your feet.
✨Understand the Importance of Teamwork
The job emphasises a 'one team' approach. Talk about your experiences working in teams, how you communicate with colleagues, and how you contribute to a positive team environment. This will demonstrate that you can collaborate effectively.
✨Familiarise Yourself with Security Protocols
Since the role involves managing incidents and ensuring safety, it's beneficial to have a basic understanding of security protocols. Research common practices in security operations and be ready to discuss how you would handle various scenarios.
