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- Tasks: Lead and improve reactive maintenance for London Underground assets.
- Company: Join a diverse team at a leading transport organisation.
- Benefits: Enjoy 24/7 GP access, mental health support, and discounts through our employee app.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a real impact on safety and reliability in a vital public service.
- Qualifications: Strong background in Mechanical or Electrical engineering and leadership experience required.
The predicted salary is between 50000 - 65000 £ per year.
LOCATION: Pier Walk, London
SHIFT PATTERN: Monday- Friday, 40 hours per week
SALARY: Competitive
Role Overview and Purpose
The M&E Reactive Manager is responsible for leading, managing, and continuously improving the delivery of all reactive M&E maintenance activities across the London Underground assets. The role ensures compliance, fast response to breakdowns, robust contractor and engineer performance, and consistently high service levels. You will oversee operational delivery, budget control, resource planning, and strategic improvements to reduce downtime and enhance asset reliability.
Key Responsibilities
- Operational Leadership
- Lead the day-to-day management of the M&E reactive maintenance function across all sites.
- Ensure all reactive works are completed safely, efficiently, and in line with statutory and contractual requirements.
- Oversee triage, prioritisation, and assignment of reactive tasks to engineers or contractors.
- Maintain strong communication with stakeholders on high-priority incidents, escalations, and resolutions.
- Team & Contractor Management
- Lead, mentor, and develop M&E supervisors, engineers, and reactive teams.
- Manage contractor performance through SLAs, KPIs, and regular reviews.
- Support recruitment, onboarding, and competency assessments for the engineering workforce.
- Foster a positive culture of safety, accountability, and continuous improvement.
- Compliance & Safety
- Ensure all reactive works comply with statutory regulations (e.g., electrical safety, gas safety, LOLER, F-Gas).
- Work closely with H&S teams to maintain safe systems of work and operational risk controls.
- Review RAMS, incident reports, near misses, and audit findings, implementing corrective actions.
- Performance Management & Reporting
- Monitor and report on KPIs including response times, completion rates, first-time fix, downtime, and customer satisfaction.
- Drive improvements through root‑cause analysis of recurring faults.
- Produce weekly/monthly operations reports for senior leadership.
- Ensure the CAFM system (e.g., Concept, Planon, Maximo) is accurate and well maintained.
- Budget & Resource Control
- Manage budgets for reactive works, labour, materials, and specialist services.
- Identify cost‑saving opportunities while maintaining service quality.
- Review quotes, approve purchase orders, and forecast future spend.
- Optimise resource levels including engineers, callout rotas, and subcontractor use.
- Strategic Improvement
- Lead initiatives to reduce reactive demand through failure analysis and preventive measures.
- Collaborate with the planned maintenance team to optimise PPM schedules and asset performance.
- Drive digital transformation, automation, and data‑driven maintenance strategies.
- Support asset replacement planning and lifecycle modelling.
Required Skills and Experience
- Essential
- Strong technical background in Mechanical or Electrical engineering (HNC/HND or equivalent).
- Significant leadership experience managing M&E reactive maintenance teams.
- In‑depth knowledge of statutory compliance and industry best practice.
- Excellent stakeholder communication and customer service skills.
- Proven ability to analyse data and drive performance improvements.
- Experience with CAFM systems and robust reporting practices.
- Desirable
- Professional membership (e.g., CIBSE, IET, IWFM).
- IOSH/NEBOSH qualification.
- Experience within critical or high‑footfall environments (e.g., commercial offices, healthcare, retail, public sector, transport).
- Budget management and commercial acumen.
Key Competencies
- Leadership & people development
- Decision‑making under pressure
- Problem‑solving & root‑cause analysis
- Customer focus
- Organisation & prioritisation
- Stakeholder management
- Continuous improvement mindset
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
M&E Reactive Manager employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Reactive Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that M&E Reactive Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to M&E maintenance and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to show your interest!
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience managing teams and improving performance. We’re looking for someone who can lead and inspire, so share specific examples of how you’ve done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace M&E Reactive Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the M&E Reactive Manager role. Highlight your relevant experience in managing reactive maintenance teams and your technical background in Mechanical or Electrical engineering. We want to see how your skills match what we're looking for!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. Talk about how you've led teams, managed contractors, and improved performance in previous roles. We love seeing examples of how you've fostered a positive culture and driven continuous improvement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at ABM
✨Know Your Stuff
Make sure you brush up on your technical knowledge in Mechanical and Electrical engineering. Be ready to discuss your experience with M&E reactive maintenance and how you've handled compliance and safety in past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience. Talk about how you've managed teams, mentored staff, and improved performance through effective communication and support.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've used data analysis to drive improvements in response times, completion rates, and customer satisfaction.
✨Understand the Bigger Picture
Research the company’s operations and their approach to M&E maintenance. Show that you understand the importance of strategic improvements and how they can reduce downtime and enhance asset reliability.