At a Glance
- Tasks: Welcome guests with a smile, provide information, and ensure their safety.
- Company: Join ABM, a leading provider of facility solutions with a focus on innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for personal growth in a diverse workplace.
- Why this job: Be part of an exciting environment where you can make a lasting impression.
- Qualifications: Customer service experience and a valid SIA Door Supervisor license required.
The predicted salary is between 24000 - 30000 £ per year.
LOCATION: The Corn Exchange
SHIFT PATTERN: 4 on 4 off, 12hr shifts, 42 hours per week
PAY RATE: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department. We're here to help!
ROLE OVERVIEW AND PURPOSE
We are searching for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment. The Guest Services Host will ensure that all guests and visitors receive a warm welcome and a lasting first impression of the centre.
KEY RESPONSIBILITIES
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
- Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
- Answer incoming calls and provide appropriate information.
- Responsible for cash float.
- Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
- Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
- Maintain personal hygiene standards at all times.
- Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
- Maintain professional grooming standards.
- Ensure KPI’s are delivered and met.
- Adhering to data protection protocols GDPR.
REQUIRED SKILLS AND EXPERIENCE
- Previous experience in a customer-facing role.
- Excellent customer service skills and is passionate about exceeding guest expectations.
- Able to work in a fast-paced working environment and remain calm under pressure.
- Must be able to work shifts at any time of the day, including weekends, event days and bank holidays.
- Have good telephone manner.
- Be able to demonstrate experience in complaint handling.
- Possess a good command of English and has excellent communication skills (written and verbal).
- Comfortable with change and ability to embrace new ways of working.
- Have excellent interpersonal, communication and presentation skills and be able to connect with all partners and live up to our mission statement: “We are focused on delivering an exceptional guest experience which captures the heart from the moment you arrive.”
Requirements
MUST HOLD A VALID SIA DOOR SUPERVISOR LICENSE
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers; Life: Search for resources and tools on topics ranging from family and life to health, money and work; Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our website.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Guest Services Host in Manchester
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security & Guest Services Host. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like ABM. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security & Guest Services Host candidates.
✨Directly Apply to ABM
Don’t forget to apply for the Security & Guest Services Host role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ABM.
We think you need these skills to ace Security & Guest Services Host in Manchester
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ABM. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ABM.
How to prepare for a job interview at ABM
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ABM.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ABM.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ABM.
