Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist passengers at Manchester Airport, ensuring a smooth journey from arrival to boarding.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Make a real difference in people's travel experiences while working in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts with opportunities for personal growth and development.
The predicted salary is between 11 - 14 £ per hour.
LOCATION: Manchester Airport
SHIFT PATTERN: 4 on 2 off, 40 hours per week
PAY RATE: £12.68 per hour
If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com. We’re here to help!
Purpose
To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.
- Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights.
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
- Carry out any reasonable task requested.
This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.
Required Experience for the Customer Service Agent role
- Previous experience of primarily working within Customer Services ideally in a customer facing role.
- The ideal candidate will have excellent communication skills.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years reference information.
- Must be over 18 years of age.
Desirable Skills for the Customer Service Agent role
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy/Drive.
- Courteous.
- Patient and understanding.
- Security Aware.
Benefits
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our website.
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Customer Service Agent in Manchester employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Manchester
✨Tip Number 1
Get to know the company! Research ABM and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you feel more confident when discussing your experience and how you handle tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at ABM.
We think you need these skills to ace Customer Service Agent in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past and how you can bring that legendary service to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Tailor Your Application: Make sure to tailor your application to the specific role of Customer Service Agent. Mention how your skills align with the responsibilities listed in the job description. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Agent. Familiarise yourself with the key tasks like assisting passengers through security and handling special requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As communication is crucial in this role, prepare examples of how you've effectively interacted with customers in the past. Think about times when you resolved issues or provided exceptional service. This will highlight your interpersonal skills and ability to handle various situations.
✨Demonstrate Flexibility and Patience
The airport environment can be unpredictable, so be ready to discuss how you adapt to changing circumstances. Share experiences where you remained calm under pressure or helped someone in a challenging situation. This will show that you're the right fit for a dynamic role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
