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- Tasks: Lead PRM operations, enhance customer service, and manage staff performance.
- Company: Top airport service provider in Manchester with a focus on excellence.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real difference in customer experience at a leading airport.
- Qualifications: 2+ years of management experience, preferably in aviation, and software knowledge.
- Other info: DBS check required; right to work in the UK is essential.
The predicted salary is between 36000 - 60000 £ per year.
A leading airport service provider in Manchester seeks a Manager to oversee PRM operations. The role demands outstanding leadership skills to enhance customer service excellence and maintain quality standards.
Candidates must have at least 2 years of management experience, ideally in the aviation sector, and understanding of relevant software tools. You will manage staff performance, handle customer complaints, and generate operational reports.
A DBS check and the right to work in the UK are mandatory.
Aviation Operations Manager — Data-Driven Service Lead in Manchester employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviation Operations Manager — Data-Driven Service Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation sector, especially those who work at the airport service provider you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams to success. Use metrics or outcomes to back up your claims – numbers speak volumes!
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle customer complaints or improve service quality. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Aviation Operations Manager — Data-Driven Service Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and any relevant skills in the aviation sector. We want to see how your background aligns with the role of Aviation Operations Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer service excellence and how your leadership style can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Software Skills: Since understanding relevant software tools is key for this role, make sure to mention any specific tools you’ve used in your previous positions. We’re keen to know how tech-savvy you are and how you can leverage these tools to improve operations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ABM
✨Know Your Aviation Stuff
Make sure you brush up on your knowledge of aviation operations and customer service standards. Familiarise yourself with the specific challenges faced in PRM operations, as well as any relevant software tools that are commonly used in the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past management experience that highlight your leadership abilities. Think about times when you successfully managed a team, resolved conflicts, or improved service quality. Be ready to discuss how you can apply these skills to enhance customer service excellence.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling customer complaints or managing staff performance. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would maintain quality standards under pressure.
✨Understand the Company Culture
Research the airport service provider and understand their values and mission. This will help you align your answers with what they’re looking for in a candidate. Showing that you fit into their culture can give you an edge over other candidates.
