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- Tasks: Greet passengers and enhance their journey while managing airport operations.
- Company: Global service provider in Manchester focused on customer experience.
- Benefits: Competitive pay, 24/7 GP access, mental health support, and more.
- Why this job: Join a dynamic team and make a real difference in passenger experiences.
- Qualifications: Valid UK driving licence and a checkable work history required.
- Other info: Flexible 4 on/4 off schedule with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
A global service provider in Manchester is seeking a Customer Experience Host to improve the passenger journey at the airport. In this role, you will greet passengers, manage operations, and ensure high service standards.
Candidates must hold a valid UK driving licence and have a checkable work history. The position offers competitive pay and an array of benefits, including 24/7 GP access and mental health support. Weekend work is required.
Airport Customer Experience Host - 4 on/4 off, 40h in Manchester employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Experience Host - 4 on/4 off, 40h in Manchester
✨Tip Number 1
Get to know the company! Research their values and mission, so you can show how you fit into their culture during interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your customer service skills! Since the role is all about enhancing the passenger journey, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to showcase our ability to create memorable experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info about the role and might even lead to a referral, which can boost our chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you ace the process.
We think you need these skills to ace Airport Customer Experience Host - 4 on/4 off, 40h in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you’ve gone above and beyond to help someone, as this will resonate with our mission to enhance the passenger journey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Airport Customer Experience Host role. Highlight your skills that match the job description, like managing operations and ensuring high service standards, so we can see you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great candidate. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate, so why not give it a go?
How to prepare for a job interview at ABM
✨Know the Company
Before your interview, do some research on the global service provider. Understand their values, mission, and what they stand for in customer service. This will help you tailor your answers and show that you're genuinely interested in improving the passenger journey.
✨Showcase Your Customer Service Skills
As a Customer Experience Host, you'll be interacting with passengers regularly. Prepare examples from your past work where you've gone above and beyond to provide excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to airport operations and customer interactions. Think about how you would handle difficult passengers or unexpected delays. Practising these scenarios can help you respond confidently during the interview.
✨Highlight Your Flexibility
Since the role requires weekend work and a 4 on/4 off schedule, emphasise your availability and willingness to adapt. Share any previous experiences where you've successfully managed flexible working hours, showing that you're ready to meet the demands of the job.
