At a Glance
- Tasks: Assist passengers with mobility needs for a smooth airport experience.
- Company: Join a diverse team at one of the world's busiest airports.
- Benefits: Earn £14.87 per hour, enjoy full training and career progression.
- Other info: Access to mental health support and exclusive perks.
- Why this job: Make a real difference in people's travel experiences every day.
- Qualifications: Friendly, reliable, and passionate about helping others.
The predicted salary is between 14.87 - 14.87 £ per hour.
LOCATION: Heathrow Airport
SHIFT PATTERN: 5 ON 3 OFF, 40 hours per week
PAY RATE: £14.87 per hour
Join our Passenger Assistance team and be the reason passengers enjoy a smooth, memorable and stress‑free journey through the airport. Assisting passengers who require support to and from the aircraft, whether they have limited mobility, visual or hearing impairments, or simply need some extra help, you will deliver outstanding service every step of the way.
What You’ll Be Doing
- Assisting passengers who require support through the airport, either on foot, by wheelchair or electric buggy depending on their needs
- Transferring passengers on and off the aircraft, either into their seat or wheelchair through safe manual handling techniques
- Pushing wheelchairs and assisting with luggage
- Delivering a calm, professional service in a busy environment
What We’re Looking For
- Friendly and approachable
- Reliable and punctual
- Calm under pressure
- A true team player
- Passionate about helping people
What’s In It For You
- Full training provided
- £14.87 per hour
- Full‑time working hours (5 on 3 off shift pattern)
- Work at one of the world’s busiest airports
- 24/7 GP access (for you and your family)
- Mental health support
- Cycle to Work scheme
- Discounts, cashback and exclusive perks
- Real career progression opportunities
ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Passenger Service Agent in Longford employer: ABM
At ABM, we pride ourselves on being an exceptional employer, offering our Passenger Service Agents a supportive and inclusive work environment at Heathrow Airport. With full training provided, competitive pay, and a commitment to employee well-being through mental health support and career progression opportunities, we ensure that our team members feel valued and empowered. Join us in delivering outstanding service while enjoying unique perks and the chance to make a real difference in passengers' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent in Longford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ABM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ABM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Service Agent in Longford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ABM:Your cover letter is your chance to shine! Tell us why you want to work at ABM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ABM!
How to prepare for a job interview at ABM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
