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For Companies At a Glance
- Tasks: Lead and manage security and cleaning operations across high-profile client sites.
- Company: Join a leading company known for its commitment to excellence in service delivery.
- Benefits: Competitive salary, career growth opportunities, and supportive work environment.
- Why this job: Make a real impact by ensuring top-notch service standards in a dynamic role.
- Qualifications: Strong leadership skills and experience in managing operations in service industries.
- Other info: Work Monday to Friday with a focus on operational excellence and team development.
The predicted salary is between 55000 - 75000 £ per year.
LOCATION: London area
HOURS: 40 hours per week
SHIFT PATTERN: Monday to Friday (as business requires)
SALARY: 65,000 - 70,000 Per Annum DOE
Job Objective & Responsibilities
To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the Regional Operations Manager will develop high-performing teams across multiple blue-chip and high-profile sites, consistently meeting or exceeding client service standards in security and cleaning operations.
Main Duties
- Operational Excellence
- Lead comprehensive security, cleaning and other soft services operations across assigned regional portfolio of blue-chip/high-profile client sites.
- Perform specific investigations as requested by senior management, ensuring compliance with industry standards and client requirements.
- Implement and maintain quality management systems specific to security, cleaning and other soft services, conducting monthly quality assurance checks across all sites.
- Ensure adherence to health and safety protocols, with particular focus on security procedures and cleaning chemical handling.
- Meet budgetary targets and monitor financial performance across regional security, cleaning and other soft services contracts.
- Strategic planning and setting key objectives for multi-site operations, ensuring profitability across diverse client portfolios.
- Monitor expenditure and income against plan, implementing credit control measures and managing direct costs through efficient operational methods.
- Secure and implement price adjustments when necessary, ensuring contract profitability while maintaining service excellence.
- Review cost-efficient operating methods, managing margin improvements through enhanced productivity in security, cleaning and other soft services contracts.
- Authorize wage sheets from Site/Branch Managers ensuring accurate processing.
Soft Services Operations Manager in London employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Soft Services Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their client base and the specific challenges they face in security and cleaning services. This will help us tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for management roles. This will boost your confidence and help you articulate your experience in leading high-performing teams effectively.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that dream job. Plus, it shows you're serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Soft Services Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Operations Manager role. Highlight your experience in managing teams and operations, especially in security and cleaning services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams to success and met client service standards in the past. We love a good story!
Showcase Your Financial Acumen: Since financial management is key in this role, don’t forget to mention your experience with budget management and cost control. We’re looking for someone who can keep an eye on the numbers while ensuring top-notch service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ABM
✨Know Your Operations Inside Out
Make sure you’re well-versed in the specifics of soft services operations, especially in security and cleaning. Familiarise yourself with industry standards and client requirements so you can confidently discuss how you would ensure compliance and operational excellence.
✨Showcase Your Leadership Skills
As a Soft Services Operations Manager, your ability to lead high-performing teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others to meet or exceed service standards.
✨Financial Acumen is Key
Be ready to discuss your experience with financial management, including budget monitoring and cost control. Bring specific examples of how you’ve met budgetary targets and improved profitability in previous roles, as this will demonstrate your strategic planning capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to operational challenges. Think through potential scenarios involving compliance issues or team performance and prepare your thought process on how you would handle them effectively.
