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- Tasks: Lead and improve reactive maintenance for London Underground assets.
- Company: Dynamic company focused on safety and innovation in engineering.
- Benefits: 24/7 GP access, mental health support, fitness programmes, and exclusive discounts.
- Other info: Join a diverse team committed to continuous improvement and career growth.
- Why this job: Make a real impact on essential services while developing your leadership skills.
- Qualifications: Strong background in Mechanical or Electrical engineering and leadership experience.
The predicted salary is between 45000 - 55000 £ per year.
LOCATION: Pier Walk, London
SHIFT PATTERN: Monday- Friday, 40 hours per week
SALARY: Competitive
Role Overview and Purpose
The M&E Reactive Manager is responsible for leading, managing, and continuously improving the delivery of all reactive M&E maintenance activities across the London Underground assets. The role ensures compliance, fast response to breakdowns, robust contractor and engineer performance, and consistently high service levels. You will oversee operational delivery, budget control, resource planning, and strategic improvements to reduce downtime and enhance asset reliability.
Key Responsibilities
- Operational Leadership
- Lead the day-to-day management of the M&E reactive maintenance function across all sites.
- Ensure all reactive works are completed safely, efficiently, and in line with statutory and contractual requirements.
- Oversee triage, prioritisation, and assignment of reactive tasks to engineers or contractors.
- Maintain strong communication with stakeholders on high-priority incidents, escalations, and resolutions.
- Team & Contractor Management
- Lead, mentor, and develop M&E supervisors, engineers, and reactive teams.
- Manage contractor performance through SLAs, KPIs, and regular reviews.
- Support recruitment, onboarding, and competency assessments for the engineering workforce.
- Foster a positive culture of safety, accountability, and continuous improvement.
- Compliance & Safety
- Ensure all reactive works comply with statutory regulations (e.g., electrical safety, gas safety, LOLER, F-Gas).
- Work closely with H&S teams to maintain safe systems of work and operational risk controls.
- Review RAMS, incident reports, near misses, and audit findings, implementing corrective actions.
- Performance Management & Reporting
- Monitor and report on KPIs including response times, completion rates, first-time fix, downtime, and customer satisfaction.
- Drive improvements through root‑cause analysis of recurring faults.
- Produce weekly/monthly operations reports for senior leadership.
- Ensure the CAFM system (e.g., Concept, Planon, Maximo) is accurate and well maintained.
- Budget & Resource Control
- Manage budgets for reactive works, labour, materials, and specialist services.
- Identify cost‑saving opportunities while maintaining service quality.
- Review quotes, approve purchase orders, and forecast future spend.
- Optimise resource levels including engineers, callout rotas, and subcontractor use.
- Strategic Improvement
- Lead initiatives to reduce reactive demand through failure analysis and preventive measures.
- Collaborate with the planned maintenance team to optimise PPM schedules and asset performance.
- Drive digital transformation, automation, and data‑driven maintenance strategies.
- Support asset replacement planning and lifecycle modelling.
Required Skills and Experience
- Essential
- Strong technical background in Mechanical or Electrical engineering (HNC/HND or equivalent).
- Significant leadership experience managing M&E reactive maintenance teams.
- In‑depth knowledge of statutory compliance and industry best practice.
- Excellent stakeholder communication and customer service skills.
- Proven ability to analyse data and drive performance improvements.
- Experience with CAFM systems and robust reporting practices.
- Desirable
- Professional membership (e.g., CIBSE, IET, IWFM).
- IOSH/NEBOSH qualification.
- Experience within critical or high‑footfall environments (e.g., commercial offices, healthcare, retail, public sector, transport).
- Budget management and commercial acumen.
Key Competencies
- Leadership & people development
- Decision‑making under pressure
- Problem‑solving & root‑cause analysis
- Customer focus
- Organisation & prioritisation
- Stakeholder management
- Continuous improvement mindset
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
M&E Reactive Manager in London employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Reactive Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in the past. This will help us see your potential impact on the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that M&E Reactive Manager position!
We think you need these skills to ace M&E Reactive Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the M&E Reactive Manager role. Highlight your relevant experience in managing reactive maintenance teams and your technical background in Mechanical or Electrical engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your leadership experience and any specific achievements that demonstrate your ability to drive performance improvements.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to highlight your understanding of statutory regulations and industry best practices. We’re keen to see how you’ve ensured safety and compliance in your previous roles, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at ABM
✨Know Your Stuff
Make sure you brush up on your technical knowledge in Mechanical and Electrical engineering. Be ready to discuss your experience with statutory compliance and industry best practices, as these are crucial for the M&E Reactive Manager role.
✨Showcase Leadership Skills
Prepare examples of how you've led and developed teams in the past. Highlight your ability to manage contractor performance and foster a positive culture of safety and accountability. This will demonstrate that you're not just a manager, but a leader.
✨Communicate Effectively
Since strong communication with stakeholders is key, practice articulating your thoughts clearly. Be ready to discuss how you've handled high-priority incidents and escalations in previous roles, showcasing your customer service skills.
✨Data-Driven Mindset
Be prepared to talk about how you've used data to drive performance improvements. Familiarise yourself with KPIs related to response times and completion rates, and think of specific instances where you've implemented changes based on data analysis.