At a Glance
- Tasks: Lead a cleaning team to maintain high standards of cleanliness in a busy shopping centre.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: Previous supervisory experience in cleaning and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
LOCATION: Guildhall Shopping Centre, Exeter
SHIFT PATTERN: 42 hours per week, 4 on 4 off (12 hour shifts)
PAY RATE: Competitive
ROLE OVERVIEW AND PURPOSE
We are seeking a dedicated and experienced Shopping Centre Cleaning Supervisor to join our team at the Guildhall shopping centre, Exeter. The successful candidate will be responsible for overseeing the daily cleaning operations within the shopping centre, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained in this busy, customer-facing environment. This is a hands-on supervisory role requiring strong leadership, attention to detail, and the ability to manage both people and performance effectively.
Main Duties & Responsibilities
- Work hands-on alongside the cleaning team while supervising cleaning operations.
- Lead, motivate, and support cleaning operatives to ensure adherence to company standards and procedures.
- Assist the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively.
- Ensure all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes.
- Conduct regular quality inspections and complete audit documentation.
- Deliver training and ongoing development to cleaning staff (BICS training experience advantageous).
- Address and resolve client or tenant complaints relating to cleanliness in a professional and timely manner.
- Monitor stock levels and assist with ordering cleaning supplies and managing equipment inventory.
- Ensure compliance with Health & Safety procedures, COSHH regulations, and safe systems of work.
- Promote a proactive approach to maintaining standards during peak footfall periods.
- Support with any client/customer requests.
Previous experience as a Cleaning Supervisor, ideally within a shopping centre or high-footfall public environment.
Strong knowledge of cleaning procedures, techniques, and industry best practice.
Excellent communication skills.
Proven leadership and team management ability.
Confident in handling customer complaints and resolving issues professionally.
Strong organisational and time management skills.
High attention to detail and commitment to maintaining quality standards.
Ability to work flexible hours, including evenings, bank holidays and weekends as required.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page.
Housekeeping Supervisor employer: ABM
ABM is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a competitive salary and comprehensive benefits including 24/7 GP access, mental health support, and a unique employee app for perks and resources, ABM fosters an inclusive environment where team members can thrive. Located in TW6 2SF, the hybrid work model allows for flexibility while engaging in meaningful projects within the Transport & Aviation sector, making it an ideal place for those seeking impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like ABM.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like ABM.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like ABM, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show ABM that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with ABM specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. ABM will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at ABM
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at ABM a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at ABM.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at ABM, showcasing your work ethic and the quality of your previous roles in janitorial services.
