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- Tasks: Ensure safety and security at Heathrow Airport while providing excellent customer service.
- Company: Join ABM, a leading provider of integrated facility services with a focus on sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, fitness programmes, and exclusive discounts.
- Why this job: Be part of a dynamic team ensuring the safety of passengers and staff in a vibrant environment.
- Qualifications: Good English skills, teamwork ability, attention to detail, and a passion for customer service.
- Other info: Flexible shifts with opportunities for career growth in a diverse workplace.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: LONDON HEATHROW AIRPORT
PAY RATE: £ PER HOUR
ROLE OVERVIEW AND PURPOSE
This position is 4 on 2 off - 30 Hours per week. Working in Heathrow Airport as part of a team to deliver great customer service and aviation security to all airport users. You will search baggage, passengers and airport staff, as well as patrol and guard areas within the airport to ensure that the airport, aircraft, passengers and airport staff are safe and secure at all times. You will be an energetic and professional team player who can work to demanding timescales to ensure that flights depart on time. You will be provided with the necessary training and uniform so that you can confidently carry out the role in line with security regulations and ABM UK’s company policies and procedures.
KEY RESPONSIBILITIES
- Search baggage, passengers and airport staff to the required standard
- Carry out patrolling and guarding duties within the airport to the required standard
- Carry out access control duties for passengers, airport staff and vehicles to the required standard
- Provide great customer service to passengers and airport staff
- Report all security incidents and concerns to the security supervisor
- Work positively and effectively with all team members and other airport and airline colleagues
- Comply with training, security regulations and ABM UK’s company policies and procedures
- Work safely at all times and in line with ABM UK’s safety standards, policies and procedures
- Always act professionally, dress smartly and be an excellent timekeeper
- Complete any reasonable tasks that are required by the company.
REQUIRED SKILLS AND EXPERIENCE
- A good level of spoken and written English
- Able to work effectively as part of a team and without constant supervision
- Able to work to demanding timescales without compromising quality, safety and security
- Attentive with good attention to detail
- Desire to deliver great service and to be helpful and courteous at all times
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Security Agent in Hounslow employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Agent in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those working at Heathrow. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Remember, as a Security Agent, you’ll be interacting with passengers and staff, so showing you can handle that with ease is key!
✨Tip Number 3
Dress smartly and arrive on time for any interviews or meet-ups. First impressions matter, especially in a role where professionalism is crucial. Show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there.
We think you need these skills to ace Security Agent in Hounslow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about working as a Security Agent at Heathrow Airport and that you understand the importance of customer service and safety.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience you have in security or customer service, and don’t forget to mention your ability to work under pressure and as part of a team – these are key for us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company there.
How to prepare for a job interview at ABM
✨Know Your Role
Familiarise yourself with the key responsibilities of a Security Agent at Heathrow. Understand what searching baggage and patrolling entails, and be ready to discuss how you can contribute to maintaining safety and security in a busy airport environment.
✨Showcase Your Customer Service Skills
Since great customer service is crucial for this role, prepare examples of how you've provided excellent service in previous jobs. Think about situations where you’ve helped others or resolved issues, as this will demonstrate your ability to be courteous and helpful.
✨Demonstrate Teamwork
This position requires working effectively as part of a team. Be ready to share experiences where you collaborated with others to achieve a common goal. Highlight your ability to communicate and support your colleagues, especially under pressure.
✨Dress Smartly and Be Punctual
First impressions matter! Dress professionally for your interview and arrive on time. This shows that you respect the company’s standards and are serious about the role. Being punctual also reflects your reliability, which is essential in a security position.