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- Tasks: Assist passengers at Heathrow Airport, ensuring a smooth journey from arrival to boarding.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Make a real difference in passengers' travel experiences while working in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts available; must be over 18 and able to work early mornings.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: Heathrow Airport
SHIFT PATTERN: Earliest start is 4am and finish could be 11pm, so candidates must be able to get to work for 4am and stay till 11pm (various shift patterns).
WORKING HOURS: 40 HOURS PER WEEK
PAY RATE: £ per hour
Purpose: To assist passengers requiring assistance throughout their airport journey.
Key Responsibilities:
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.
- Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passengers and prepare them for airport procedures.
- Assist passengers that are transferring flights.
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption, liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
- Carry out any reasonable task requested.
This description is an outline of the role, and it is expected that key tasks will vary with the demand of our client and operation base.
Required Experience for the Customer Service Agent role:
- Previous experience of primarily working within Customer Services ideally in a customer-facing role.
- The ideal candidate will have excellent communication skills.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years’ reference information.
- Must be over 18 years of age.
Desirable Skills for the Customer Service Agent role:
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy / Drive.
- Courteous.
- Patient and understanding.
- Security Aware.
Benefits:
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
Customer Care Agent in Hounslow employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent in Hounslow
✨Tip Number 1
Get to know the company! Research ABM and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Customer Care Agent, you'll need to be friendly and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready for those early starts! Make sure you have a plan for getting to Heathrow by 4am. Showing that you're prepared for the shift patterns will impress your potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Customer Care Agent in Hounslow
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service roles. We want to see how you've helped customers in the past and how you can bring that legendary service to our passengers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you're a great fit for the Customer Care Agent role at Heathrow Airport.
Tailor Your Application: Make sure to tailor your application to the specific job description. Mention your flexibility and ability to work various shift patterns, as well as your communication skills, which are key for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Care Agent. Familiarise yourself with the tasks like assisting passengers through security and handling delays. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Care Agent, excellent communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've successfully communicated with customers in the past, especially in challenging situations.
✨Be Ready for Shift Patterns
Since the job involves various shift patterns, be prepared to discuss your availability. Make it clear that you can handle early starts and late finishes. This shows flexibility and commitment, which are key traits for this role.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you had to resolve issues or assist customers under pressure. Share these experiences during your interview to highlight your ability to stay calm and effective in a fast-paced environment, just like at the airport.