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- Tasks: Ensure a safe and enjoyable shopping experience for customers at Eden Shopping Centre.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to diversity.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic environment.
- Why this job: Be the friendly face that helps shoppers while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 28000 - 29000 £ per year.
LOCATION: Eden Shopping Centre, High Wycombe HP 11 2DQ
SHIFT PATTERN: Thursday-Monday, 38 hours per week
PAY RATE: £13.59 per hour
ROLE OVERVIEW AND PURPOSE
Your responsibilities will be looking out for the safety and welfare of members of the public who visit the Centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.
KEY RESPONSIBILITIES
- Responding to both written and verbal enquiries from Customers
- Directing Customers to required stores within the Centre
- Transferring telephone calls to Management staff
- Selling Eden Centre gift cards and reconciling cash at the end of the day
- Health and Safety checks
- Reporting and logging maintenance jobs
- Maintaining stock levels of Centre leaflets and signage
- Creating a rapport with staff in stores and maintaining contact
REQUIRED SKILLS AND EXPERIENCE
- Verbal and written English is essential due to the nature of the business
- Flexible and adaptable
- Good team player
- Attention to detail
- Friendly disposition
BENEFITS
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
Customer Services Operative in High Wycombe employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative in High Wycombe
✨Tip Number 1
Get to know the Eden Shopping Centre! Familiarise yourself with the layout, stores, and services. This way, when you chat with customers, you can confidently direct them and answer their queries.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being friendly and approachable is key. Try role-playing with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Show off your team spirit! Being a good team player is essential for this role. Share examples of how you've worked well with others in the past during your interviews to highlight your collaborative nature.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the ABM team at the Eden Centre. Don’t miss out!
We think you need these skills to ace Customer Services Operative in High Wycombe
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly disposition shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your words.
Be Clear and Concise: Make sure your written communication is clear and to the point. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Highlight Relevant Experience: If you've got experience in customer service or similar roles, make sure to mention it! We love seeing how your past experiences can contribute to creating a pleasant shopping experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on that opportunity!
How to prepare for a job interview at ABM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Operative. Familiarise yourself with the key tasks like responding to customer enquiries and conducting health and safety checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves interacting with the public, it's crucial to highlight your friendly disposition and ability to create rapport. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. This will showcase your interpersonal skills and adaptability.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as handling a difficult customer or managing a safety concern. Practise your responses to these scenarios, focusing on how you'd ensure a pleasant shopping experience while maintaining safety. This will demonstrate your problem-solving abilities and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Plus, it leaves a positive impression on the interviewers!