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- Tasks: Be the friendly face of our Guest Services team, welcoming guests and creating memorable experiences.
- Company: Join ABM, a leading provider of integrated facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, discounts, and a cycle to work scheme.
- Why this job: Meet new people, showcase your positive energy, and make a real impact in a vibrant environment.
- Qualifications: Confident communicator with a genuine desire to assist customers and excellent organisational skills.
- Other info: Flexible hours on weekends with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
LOCATION: Cotswold Designer Outlet
HOURS: 18 hours per week (Fri, Sat & Sunday)
PAY: £ per hour
Do you love meeting new people? Are you naturally confident, friendly, and full of positive energy? We’re on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character‑first role – whether you’re welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We’ll teach you the rest.
Requirements- Promote a welcoming and inclusive environment for Guests, residents and colleagues
- Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
- Professionally communicate with guests through telephone and email
- Participate and assist with all Centre events
- Comfortable working indoors and outdoors, whatever the weather
- Be observant and report any safety or maintenance concerns
- Liaison with other departments and brand partners
- Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
- Be willing to learn, adapt and take on new training as needed
- Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
- Working Friday, Saturday and Sunday
- Confident communicator
- Enthusiastic
- Genuine desire to assist customers
- Excellent telephone manner and written English
- Effective time management skills
- Excellent organisational skills
- Knowledge of IT
- Flexible and willing to adjust to needs of the business
We’re proud to offer a great range of benefits including:
- 24 / 7 GP: Both you and your immediate family can speak to a UK‑based GP from the comfort of your own home
- Mental Health support and Life Event Counselling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
Guest Services Host employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Get to know the Cotswold Designer Outlet inside out! Familiarise yourself with the shops, services, and events happening in the area. This way, when you meet guests, you can confidently provide them with all the info they need.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or role-playing with family, being a confident communicator is key. The more you practice, the easier it’ll be to engage with guests and make them feel welcome.
✨Tip Number 3
Show off your enthusiasm! When you’re genuinely excited about helping others, it shines through. Remember, your positive energy can turn a simple interaction into a memorable experience for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and enthusiastic side. Remember, this role is all about being approachable and welcoming.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your experience with customer service and any relevant knowledge about the Cotswold area. This shows us you’re genuinely interested in the role!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see your qualifications and enthusiasm without getting lost in too much detail.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Show Your Personality
As a Guest Services Host, your character is key! Be yourself and let your natural friendliness shine through. Share a personal story or experience that highlights your enthusiasm for meeting new people.
✨Know Your Stuff
Familiarise yourself with the Cotswolds Shopping Centre and its surroundings. Brush up on local attractions and events so you can confidently answer questions and provide helpful information to guests.
✨Practice Your Communication Skills
Since you'll be interacting with guests both in person and over the phone, practice your telephone manner and written English. Consider role-playing common scenarios with a friend to build your confidence.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss how you've adapted to changing situations in the past. Highlight your willingness to learn and take on new training, as this shows you're a team player who can handle the dynamic nature of the role.
