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- Tasks: Lead a cleaning team to maintain high standards of cleanliness in a busy shopping centre.
- Company: Join ABM, a global leader in facility solutions with a commitment to innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Experience in cleaning supervision and strong communication skills are essential.
The predicted salary is between 12 - 14 £ per hour.
LOCATION: Guildhall Shopping Centre, Exeter
SHIFT PATTERN: 4 on 4 off (12 hour shifts), 42 hours per week
PAY RATE: £ per hour
Role Overview
We are seeking a dedicated and experienced Shopping Centre Cleaning Supervisor to join our team at the Guildhall shopping centre, Exeter. The successful candidate will be responsible for overseeing the daily cleaning operations within the shopping centre, ensuring the highest standards of cleanliness, hygiene, and presentation are consistently maintained in this busy, customer-facing environment. This is a hands-on supervisory role requiring strong leadership, attention to detail, and the ability to manage both people and performance effectively.
Main Duties & Responsibilities
- Work hands-on alongside the cleaning team while supervising cleaning operations.
- Lead, motivate, and support cleaning operatives to ensure adherence to company standards and procedures.
- Assist the soft services manager and senior supervisor in coordinating cleaning schedules and allocating resources effectively.
- Ensure all areas of the shopping centre are cleaned in line with agreed specifications and within required timeframes.
- Conduct regular quality inspections and complete audit documentation.
- Deliver training and ongoing development to cleaning staff (BICS training experience advantageous).
- Address and resolve client or tenant complaints relating to cleanliness in a professional and timely manner.
- Monitor stock levels and assist with ordering cleaning supplies and managing equipment inventory.
- Ensure compliance with Health & Safety procedures, COSHH regulations, and safe systems of work.
- Promote a proactive approach to maintaining standards during peak footfall periods.
- Support with any client/customer requests.
Requirements
- Previous experience as a Cleaning Supervisor, ideally within a shopping centre or high-footfall public environment.
- Strong knowledge of cleaning procedures, techniques, and industry best practice.
- Excellent communication skills.
- Proven leadership and team management ability.
- Confident in handling customer complaints and resolving issues professionally.
- Strong organisational and time management skills.
- High attention to detail and commitment to maintaining quality standards.
- Ability to work flexible hours, including evenings, bank holidays and weekends as required.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Search for resources and tools on topics ranging from family and life to health, money and work.
- Online chat or telephone service for urgent support in a crisis.
Supervisor in Exeter employer: ABM
Contact Detail:
ABM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ABM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience as a Cleaning Supervisor aligns with the role at the Guildhall Shopping Centre.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated your team in the past. Highlight any training you've delivered and how you've handled customer complaints effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Supervisor in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supervisor role. Highlight your previous experience in cleaning supervision, especially in busy environments like shopping centres. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about maintaining cleanliness and hygiene standards. Share specific examples of how you've led teams and resolved issues in the past.
Show Off Your Leadership Skills: In your application, emphasise your leadership abilities. We’re looking for someone who can motivate and support a team, so mention any relevant experiences where you’ve successfully managed people and performance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ABM
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and procedures relevant to the shopping centre environment. Be ready to discuss how you would ensure these standards are met and maintained, especially during peak times.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate and support staff, as well as how you handle conflicts or complaints professionally.
✨Demonstrate Attention to Detail
Be prepared to talk about specific instances where your attention to detail made a difference in maintaining cleanliness and hygiene. This could include quality inspections or training staff on best practices.
✨Understand Health & Safety Regulations
Brush up on your knowledge of Health & Safety procedures and COSHH regulations. Be ready to explain how you would ensure compliance in your role and keep both staff and customers safe.